Accomplishes department objectives by managing staff; planning and evaluating department activities.
 

Drive operational excellence through process improvement and automation.
Matrix manage global resources and be a key influencer.
Implement and report metrics demonstrating the value add to the business and end user community.
Own all facets of performance and career management for the team. Regular one-on-one meetings with all team members.
Provide both technical and ‘soft skill’ mentoring in order to maintain a well-rounded, well-balanced team. This includes project management, quality audits, and coordination of training sessions as well as day-to-day oversight of the team.
Ensure company ITSM process are being followed.
Responsible for infrastructure project deliverables.
Develop standard operating procedures and best practices, including providing written protocols and guidance to staff.
Create and draft reports for presentations, weekly/monthly status, outage reports, and continued development of staff.

Required Skills:

Experience working within an IT Operations environment
3 - 5 years of management experience in related field
Strong background in developing and programming 
Experience in Linux/Unix/Windows/VMWare/Cloud/Network Administration
Ability to use a wide variety of open source technologies and scripting languages
Hands-on experience with LINUX and UNIX operating systems
Good problem-solving skills
Self-motivated and have attention to detail
Ability to effectively coordinate and lead internal resources to accomplish key milestones
Must have basic skills in project management; project planning, task identification, scheduling, budgeting, and resource planning
Excellent communication and presentation skills with ability to deliver informative and well-organized presentations
Strong interpersonal, collaboration, and leadership skills with ability to work and build relationships across multiple levels of an organization
Experience working in a fast-paced environment with ability to learn quickly
 

Desired Skills: 
Experience with automation/configuration management using either Puppet, Chef, Salt, or Ansible
Knowledge of ITIL and process models
RHEL Certifications