Alliant Credit Union
We set the standard for simple and rewarding digital banking.
Chicago, IL

Sr. Manager, Infrastructure at Alliant Credit Union

| Northwest Suburbs
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Start a Rewarding Career with Alliant

What will your day look like?

You will be responsible for managing Alliant’s Systems Engineering, Networking, and Database Administration teams providing a high-quality, cost-effective processing environment that contributes to achieving corporate and divisional business goals. The incumbent is responsible for delivering innovation and efficiency into an evolving and constantly changing landscape of a technologically based operation. Key elements of this job will require working knowledge of commercially available systems including Windows, AIX, and Linux Servers, along with storage, database, and cloud technologies. Work requires maintaining an environment where the primary focus is to put the internal customers and members first, increasing the quality of service. The Sr. Manager will collaborate with all levels of management and various departments within the organization ensuring operational results and processes are continuously evolving. Development of team members as well as fostering an engaging work environment is critical. General direction is received from the VP, Chief Technology Officer.

Responsibilities

Do you see yourself doing this?

 

Strategy and Planning

  • Develop and maintain components of the Technology Strategic Plan
  • Create and develop operating and capital budgets for all areas of responsibility by assessing the staffing requirements, training initiatives and capital requirements necessary to run the business in and efficient and cost-conscious manner
  • Research industry leading hardware/software systems and applications
  • Prepare presentations and business cases for sponsors and stakeholder groups
  • Responsible for managing the core infrastructure and core banking systems corporate and technology goals of multiple high-level projects
  • Conduct feasibility and requirements meetings with project owners in support of the requirements engineering process
  • Act as liaison between Business users and the Technical teams
  • Mentor Business users on proper procedures for Information Systems related projects, including requirements definition and testing
  • Develop and maintain project schedules, and manage resources including coordinating time tracking for team members, adjusting assignments as necessary to accommodate issues, scope or timeline changes, revised work estimates and/or resource availability constraints
  • Ensure that equipment and data are disposed of on a regular basis and in a secure manner
  • Ensure that all infrastructure installations meet PCI and Information security guidelines

 

Support Responsibilities

  • Ensure Critical System Service Level Agreements are achieved
  • Ensure that pro-active monitoring is in place for all Hardware and Software systems before they go live
  • Ensure environment is updated with current, stable versions of software products
  • Maintain currency with operating system and support software
  • Plan and implement major software upgrades
  • Ensure change management procedures and methodologies are implemented and followed
  • Provide a current, well-managed operating environment for production processing and application development
  • Ensure that critical systems data is backed up and recoverable in the event of a disaster
  • Ensure that resource Capacity Management analysis is continually conducted
  • Identify staffing resources requirements and skill sets required to meet project goals, and work with Staff Augmentation Services when extended resources are required
  • Collect and analyze actual costs, time and scope to ensure delivery against the operating plan
  • Develop and maintain risk analyses, risk mitigation strategy, capacity plan, and issue logs
  • Resolve issues as they develop, and insure the proper communication of resolutions
  • Vendor Management, including development of statements of work, engagement and management of contractors, and monitoring of work against the SOW
  • Specify the quality assurance process that will ensure the overall quality and continual improvement of the project deliverables

 

Leadership and Performance Management Responsibilities

  • Deliver superior results through quality execution and best practice adaptation.
  • Demonstrate courage, ability and agility to understand and address organizational transition in real-time; establish expectations for the unexpected.
  • Translates strategic and operating plans into meaningful direction of projects, goals, priorities and activities.
  • Captures, analyzes, and understands the internal environment, team dynamics, and talent capabilities to address organizational refinement and growth.
  • Champions Employee/Internal Customer Engagement, employee development and all cultural hallmarks through a strong leadership signature and a growing command of Alliant’s leadership competencies.
  • Continually assesses and provides discerning development, insightful coaching and talent utilization/optimization for direct reports.
  • Apply High Performance Management practices in leading an engaged workforce in order to effectively leverage the full potential and talent of this function
  • Provide a structural and consistent approach to ensure that individual development plans are in place, performance management is consistent, performance management process is respected and followed, and coaching and feedback are provided on a regular and dynamic basis
  • Work with your direct reports and help seek out growth opportunities for your reports; continually challenge reports to maximize their engagement and productivity
  • Help propagate messaging across the organization that fosters a broader knowledge of Residential Lending, promotes collaboration and influences constructive and positive change

Qualifications

What makes you a great fit?

You’ll be a great fit if in addition to the completion of a Bachelor’s degree in Computer Science, or a related field, required, and you have:

 

  • Minimum 10 years’ Technical Management experience, required
  • Certified in ITIL Foundations, Service Transition and Service Operation
  • Solid technical skills and knowledge, with an ability to work effectively with minimal direction
  • Specific knowledge of Symitar Core Banking System, IBM AIX Operating Systems, TCIP/IP Protocol, Network LAN/WAN Topologies, DNS protocol, client/server systems, Dell/EMC VXRail Hyperconverged Appliances, Vmware VDI, Microsoft Servers, ServiceNow Ticketing System, Windows Applications, Windows Operating Systems, all MS Office Applications, MS Outlook Email, Data Center Management, Cisco Network Equipment, PCs, Thin Clients, Laptops, Printers, User Administration, Security and Maintenance
  • Demonstrated project management methodology knowledge, analytical troubleshooting and support
  • Strong research, data collection, organization, analysis skills including Management Information Systems reporting and capacity planning
  • Excellent written, verbal, interpersonal and collaboration skills
  • Previous experience working in a financial institution preferred
  • Must be well organized and detail oriented with have strong customer focus
  • Excellent written and oral communication skills, including translating complex technical concepts and issues into effective business cases for non-technical audiences required
  • Group facilitation, mediation, and conflict resolution skills required

  

When you’re happy, we’re happy!

As a thank you for joining our team, you’ll benefit from:

 

  • Competitive medical, dental, and free vision benefits
  • Competitive compensation plan
  • Contributions towards gym memberships
  • Generous PTO and banking holidays off
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Where we are

11545 W Touhy Ave, Chicago, IL 60660

Technology we use

  • Engineering
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    • JavaLanguages
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    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
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What are Alliant Credit Union Perks + Benefits

Alliant Credit Union Benefits Overview

Alliant constantly works on improving its Employee Value Proposition. Our Human Capital Group team seeks ongoing employee feedback to continue to raise the bar on employee-focused benefits, making updates to the existing and adding new benefits every year.

Culture
Volunteer in local community
Alliant participates in local volunteer activities such as Fantasy Flight, Plane Pull, Feed My Starving Children & more. In addition, we offer 8 hours of paid volunteer time benefit for all employees.
Partners with Nonprofits
To execute on our mission of Bridging the Digital Divide, Alliant has partnered with PCs for People, Connected Nation, DiGiTunity and the National Digital Inclusion Alliance.
Friends outside of work
Eat lunch together
Intracompany committees
Alliant has Employee Events & Community Engagement team, the ACU Foundation, Brand Journalism/Alliant Reporters team, on-site Toastmasters club & Women's Resource Group.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Alliant provides our leaders and employees with unconscious bias, psychological safety and inclusive mindset training.
Diversity manifesto
Diversity Employee Resource Groups
Alliant supports employee resource groups. At this time, employees created INCLUDE, a women resource group and ALL, an LGBTQ+ employee resource group.
Hiring Practices that Promote Diversity
At Alliant, we ensure that we have a diverse candidate slate for every role for which we hire and that our interview panels are also diverse.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Alliant employees can contribute up to $2750 annually to their medical FSA and $5,000 to dependent care FSA.
Disability Insurance
Dental Benefits
Preventive services covered at 100%, Basic services covered at 80%; Major restorative services covered at 50%; Orthodontics covered at 50%
Vision Benefits
Alliant offers free vision benefits to its employees. The vision benefits plan covers 100% for annual eye exams after $10 copay and $150 for glasses and contact lenses annually.
Health Insurance Benefits
Our insurance policy covers up to 85% of out of pocket expenses.
Life Insurance
Pet Insurance
Wellness Programs
With Alliant's wellness reimbursement program, each employee receives up to $35 per month (non-cumulative) to spend on wellness activities and discounted wellness services through ThrivePass.
Onsite Gym
Mental Health Benefits
Alliant employees get free access to Calm and myStrength apps and services.
Retirement & Stock Options Benefits
401(K)
Alliant matches 100% of employee’s contribution up to 5% of salary
401(K) Matching
Alliant provides employees with a 401(k) matching plan managed by Fidelity. We match 100% of contributions up to 5% of an employee's annual gross pay.
Performance Bonus
In the last years, Alliant’s bonus payouts were above 100%.
Match charitable contributions
The Alliant Credit Union Foundation also matches employee donations made to non-religious, non-political 501(c)(3) organizations up to a total of $200 per person per calendar year.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Alliant provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Since the pandemic began, all non-essential job functions have been remote 100%.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for up to 26 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Our employees receive between 21 and 31 days per year of paid time off based on years of service. Alliant also offers a Flexible Time Off (unlimited time off) policy for Sr. Managers and above.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Employees can withhold up to $265 per month pre-tax for transit expenses and up to $265 per month pre-tax for parking expenses.
Company Outings
Alliant hosts between 4 and 6 major employee events in a year, including the Annual Volleyball Tournament, annual summer party and employee appreciation day celebration.
Stocked Kitchen
Currently, Alliant offers free snacks, free hot beverages and bottled water during the day, free lunch/food events on occasion and bi-weekly free fruit.
Some Meals Provided
Parking
Fitness Subsidies
Alliant reimburses its employees up to $35 per month for gym, health and fitness services and activities.
Professional Development Benefits
Job Training & Conferences
Alliant offers employees professional development opportunities like Annual individual budget for training, onsite training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Alliant hosts lunch and learn and hour with the leader meetings once per quarter, giving our employees to hear from our executive and senior leadership teams.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $5250 annually for continuing education through our tuition reimbursement benefit.
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Alliant constantly works on improving its Employee Value Proposition. Currently, Alliant offers free snacks, free hot beverages and bottled water, free lunch/food events on occasion, personal concierge service, on-site package/mailing service, massage therapy, discounted ticket sales, car wash, dry cleaning, convenience store, vehicle maintenance, banking and a gym at our headquarters location.

Our company works hard to create a work environment that allows our employees to maintain a healthy work/life balance. We encourage our employees to take advantage of flexible hours and offer an option to work remotely. Alliant also offers a very generous PTO package, which starts new employees with 21 PTO days annualized in their first year of employment.

The well-being of our employees and their families translates to productivity and commitment to their jobs. That is why we constantly work on launching new benefits that will help them find the best medical care at the lowest cost and get the help they need with convenience and without unnecessary stress.

An Insider's view of Alliant Credit Union

How would you describe the company’s work-life balance?

Although a lot is expected of us, there is definitely a focus on keeping your life in balance. Alliant’s response to our Coronavirus-prompted switch to working remotely has been exemplary. Senior leadership shares videos with us regularly, and our managers are understanding of family needs and have made huge efforts to keep our team connected and e

Pam Leibfried

member communication specialist

What projects are you most excited about?

All the creative projects I get to work on. I have the tools and resources to do my job. This is not the case at previous employers whose only focus was on cost and not efficiency. A lot of my work is creative, and it requires costly design software.

Kendra Sutter

instructional designer

How does the company support your career growth?

Alliant is the first company that has made it a point for employees to set a development plan for themselves & allow employees to work towards a better ‘me’ – both personally & professionally.

Kate Plata

manager, wholesale consumer lending

How do you empower your team to be more creative?

Alliant and its management have always been very open to creative new ideas on more efficient ways to run our business. Truly the adage “Your opinion matters” is alive and well at Alliant!

Matt Dempsey

manager, consumer loan underwriting and processing

How has your career grown since starting at the company?

I started with Alliant as a temp in the call center and now am in a leadership position within technology, and my story is not unique. If you are looking to grow your career, this is a great place to explore different areas you may be interested in!

Terry Hagio

technical implementation manager

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