Sr Manager - Major Incident Management
Senior Manager
“The limit of our growth is going to be our imagination and product ideas – not technology.” – Mohit Kapoor, CTO
What we’ll bring:
A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
What you’ll bring:
Bachelor’s degree or equivalent is required
Professional communication and problem resolution skills
Responsible attitude, ability to take initiative and ownership and to adapt in a fast-paced environment.
Ability to lead and direct team members, maintain schedules, budget and project management
Ability to support 24/7 operation
We’d love to see:
5+ years of leadership in Incident Management or a related field.
Proficiency with executive briefings.
Advanced business or systems degree is preferred.
Able to make quick decisions, sometimes with limited information.
Self-motivated with a keen interest in continuous improvement.
Impact you’ll make:
Lead a 24 x 7 team of IT Incident Managers, tasked with identifying issues, limiting business impact and restoring service as quickly as possible.
Partner with business operations to deliver timely information, in business terms, to help them make decisions during an incident.
Progress the Incident management function. Includes: Communication, Quality & Whiteboard capabilities
Partner with Problem to reduce/eliminate recurrences.
Work with vendors to implement monitoring and shared incident response protocol for all vendor-hosted technology.
Oversee the quality of incident metrics & reports.
Provide detailed analysis and follow-up actions following all Priority 1 incidents.
Ensure tools are being used optimally and training is available to continue growing maturity.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.