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Sr. Manager of Systems Engineering

Position Purpose

Reporting to the Director of IT Operations, the Sr Manager of Systems Engineering will work collaboratively to support data center infrastructure and manage a team of IT Engineers. This individual will have a breadth of knowledge across multiple areas and will be an expert of the multiple disciplines of IT. These areas include server hardware and software both Windows and Linux, network infrastructure, virtualization/cloud computing, storage and middle tier applications (ie Elastic Search, RabbitMQ, Kafka). This individual will need to learn and support Echo’s complex propriety applications, understanding what they do and how they work together. Success in this role requires technical knowledge and experience, management experience, organizational skills, and an eagerness to do whatever it takes to get the job done effectively and efficiently while continually challenging and improving the status quo.

Essential Position Functions

Principal Accountability | Support

  • Maintain hardware and software, including servers, and related software.
  • Act as an escalation path for Service Desk for advance troubleshooting, problem resolution and root cause analysis for production and test environment.
  • Assess trending metrics to ensure efficient and effective use to maximize company's use of technology.
  • Architect, design, development, implement and support of new technology based upon various versions of Windows Server operating systems, Linux, Hardware and Software Technology Solutions and management, monitoring tools
  • Schedule and perform system maintenance to maximize the efficiency of IT efforts
  • Maintain and improve the Virtualization infrastructure including High Availability Solutions and Disaster Recovery on all compute, network and storage infrastructures
  • Overall management, support & development of the existing Active Directory Services (ADS), Fundamental understanding of Core Active Directory roles and features such as DNS, DHCP, Group Policy Management and all associated ADS functions
  • Design, develop and improve products and features within the System Center Datacenter Suite
  • Maintains a healthy infrastructure by evaluating performance issues including availability, utilization, throughput, and scalability
  • Troubleshooting and resolving deployment issues
  • Creating and managing VMs
  • Managing cloud solutions (Azure or AWS)
  • Troubleshooting application errors for QA and above (e.g. Kafka, Zookeeper, Consul, RabbitMQ)
  • Quarterly SOX audits and SOX requests
  • Maintain load balancers
  • Ability to thrive in an environment that requires frequent attention shifts from the system environment to the PC environment.
  • Proactive, self-starter able to work with limited supervision and prepared to take responsibility for the role's operations
  • Exceptional time and project management skills
  • Improve efficiencies of redundant tasks by writing scripts and when possible schedule automation

Principal Accountability | Projects

  • Architect towards the implementation of a broad range of large enterprise infrastructure projects
  • Architect, build, execute, and analyze proof-of-concept projects
  • Document project plans
  • Prioritize multiple projects and operational support
  • Follow through with projects to their completion
  • Coordinates and works on multiple cross-functional initiatives and projects
  • Participates in short and long-term project efforts with stakeholders and IT groups
  • Responsible for the creation and maintenance of technical documentation to ensure it is updated and current
  • Create and manage towards annual budget

 

Principal Accountability | Team Member

  • Open to new ideas and encourages innovative practices amongst peers
  • Practices positive interactions - leans on encouragement in place of judgment
  • Impresses responsibility on others by displaying ownership in tasks
  • Acts in the interest of the overall team
  • Actively works on broadening or adding skills
  • Provides assistance to team when problems become challenging
  • Balances best practice decisions with delivering high business value
  • Contributes to the success of the team
  • Able to multi-task in a fast paced, fluid work environment
  • Capable of presenting technical ideas and concepts in business -friendly language
  • Possess ability and willingness to learn as well as mentor more junior teammates
  • Possess ability to communicate with other technologists, management, and business stakeholders 

Position Requirements

  • Undergraduate Degree in Computer Science or related technical discipline or equivalent years of experience
  • 10+ years of experience in all aspects of data center operations
  • Excellent oral and written communication skills including technical documentation skills
  • Self-managed and motivated
  • Ability to follow through with tasks to their completion, organized, and detail oriented
  • Willingness to learn new technologies
  • Strong analytical and problem-solving skills
  • Ability to thrive in an environment that requires frequent attention shifts from one project to the next
  • Proactive, self-starter able to work with limited supervision and prepared to take responsibility for the role's operations
  • Exceptional time and project management skills
  • Overall IT experience in Data Center technologies
  • Experience in IT Infrastructure implementation
  • Experience with the Windows Server Environment is required
  • Knowledge and experience supporting: Servers, Server Clustering and virtualization
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • T-SQLLanguages
    • jQueryLibraries
    • BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MVCFrameworks
    • CQRSFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases
    • ElasticSearchDatabases
    • KafkaDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • SmartsheetManagement
    • VersionOneManagement
    • Quality CenterManagement
    • DrupalCMS
    • SalesforceCRM
    • SendGridEmail

Location

Located in River North overlooking the River! Easily accessible and close to various train and bus stops, including a shuttle from Union Station.

An Insider's view of Echo Global Logistics

How would you describe the company’s work-life balance?

Managers at Echo get to know you by having one on one meetings, so they understand your personal life. Echo is flexible with when you arrive and leave from work, so that it fits with your schedule. Echo understands that life happens, so leaving early isn’t a problem as long as you make it up later. I feel that Echo respects my personal time.

Erin

Software Engineer

What projects are you most excited about?

I am most excited around a project designed to transform and re-build our API architecture. This project is not only very beneficial to our clients but also allows members of my team to work on and be exposed to a high visibility design that will have a positive impact on the client experience when integrating with Echo.

Rob

Integration Operations TL

How does the company support your career growth?

Echo has a start-up feel but has an infrastructure that supports training, learning, and development, which in-turn allows for growth potential. At Echo you will be challenged in honing your skills in a constantly evolving industry and company. This can allow for each person to set themselves up for overall career growth.

Trisha

Business Architect

What unique initiatives do you have that encourage innovation?

Echo structures itself into small teams that focus on key initiatives. We spend time planning, executing, and delivering technology to simplify the complex demands of transportation.

Miles

Chief Information Officer

What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Divvy discount code
Employee training programs
Volunteer time off
Casual dress code
Pet insurance
Gym membership discounts
Mobile carrier discounts
Employee assistance program

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
River North Gym is in the building
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Echo has it's own Softball league in the spring/summer!
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Fast-paced. People-focused. Career-growth-centric. At Echo we work hard and carry the load together, but we also know how to have fun. Walking onto the sales floor of our 225,000-square-foot Chicago headquarters, you can feel the energy created by more than 700 sales representatives hustling to move over 14,000 shipments every day. When the last load is booked, you might find co-workers gearing up for summer softball, talking shop at our weekly “Beer Friday,” or competing in a game of foosball, ping-pong, or pop-a-shot.

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