OCC company image
OCC
We clear and settle trades for the options industry.
Hybrid
View Profile
Jobs//Hybrid//Cybersecurity + IT//

Sr Production Ops Specialist

Sorry, this job was removed at 11:53 a.m. (CST) on Sunday, May 24, 2020
View 296 Jobs
Find out who's hiring in Chicago.
See all Cybersecurity + IT jobs in Chicago
View 296 Jobs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Save job

2nd Shift - 2:30 PM - 11:00 PM - Sunday - Thursday

This position can be located in Dallas, TX or Chicago IL

This is first-level support role tasked with ensuring that the OCC Production environment remains available by monitoring applications & hardware and escalating to support if/when needed. The Senior Production Operation Specialist is also responsible for ensuring that the OCC meets its comprehensive data processing requirements by tracking and escalating the progress of critical-path batch processing, manipulating jobs and escalating to support when needed.

In addition, this role will focus on Continuous Improvement by identifying, documenting and implementing process improvements.

  • Monitor applications & hardware across platforms (Mainframe, UNIX, Windows, and Network).
  • Employ first-level Incident identification and resolution techniques to address service interruptions.
  • Escalate Production Incidents to second-level support as required by protocol to ensure a timely resolution.
  • Support the execution and troubleshooting of UC4 jobs.
  • Document and report any processing abnormalities, and work with support to resolve.
  • Document and maintain processes, procedures and job-aids.
  • Perform mainframe IPL’s, and other system commands if /when needed.
  • Support transmissions across SFTP/NDM.
  • Support Production Installs, D/R and Industry tests.
  • Rerun/Restart failed backups and perform restores when needed.
  • Work scheduled overtime when needed to ensure 24 x 7 coverage.

In the absence of the Shift Manager and the Lead Operations Specialist, he/she will be responsible for task assignment and ensuring that Production Operations policies & procedures are adhered to.

Qualification/ Technical Skills and Education:

  • Strong oral and written communication skills with a focus on details.
  • Strong knowledge of Linux/Unix, Windows, and Mainframe/JCL.
  • Strong working knowledge of UC4, Applied Dynamics, MQ, Main View, Connect Direct, Logic Monitor, and Service Now.
  • Experience with mainframe and client/server job scheduling software.
  • Knowledge of Network utilities (Ping, Netstat, Traceroute).
  • Microsoft products desktop proficiency (Outlook, Word, PowerPoint, Excel, etc.)
  • Working knowledge and understanding of ITIL best practices.
  • Working knowledge and understanding of DevOps and ‘shift-left ‘principles.
  • Strong process orientation, with experience in process documentation and improvement.
  • Experience in adhering to service-level agreements and an appreciation for the required sense of urgency in the Incident space.
  • Ability to work in fast-paced high intensity environment.
  • Must be a team player.
  • UNIX knowledge.
  • UC4 Scheduler.
  • Mobius via Document Direct.
  • zOS/390 JCL, IBM utilities
  • Network troubleshooting.
  • Transmission protocols: SFTP/NDM.
  • Operating systems: Unix, Windows, zOS/390
  • Strong Desktop skills
  • Microsoft Office Suite
  • 5+ years of OS390 JCL and IBM utilities
  • 5+ years working in a multi-platform environment
  • 5+ years working knowledge of an open systems scheduling product (UC4).
  • 5+ years working knowledge of Mobius/Brio.
  • 3+ years of DevOps/’shift-left’ experience required.3+ years of Continuous improvement experience required.
  • College degree in Computer Information Systems desired, but equivalent work experience will be considered
See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Save job
By clicking Apply Now you agree to share your profile information with the hiring company.
Christopher Michaelson
Executive Director, Data Analytics Engineering
Data skills
STRENGTHENING OCC’S FOUNDATION OF DATA SKILLS
Director of Central Analytics Christopher Michaelson is working to strengthen a data-oriented culture within OCC — well beyond his team of analysts. “Self-service data enablement is the best way we can scale our impact on the organization,” he said. “While stakeholders might be uncomfortable working with data, equipping them with trusted data and the skills to answer their own questions broadens our reach immensely.” With robust data skills across the organization, Michaelson’s team is able to spend more time building solutions for and utilizing data from OCC’s SaaS applications.
Director of Central Analytics Christopher Michaelson is working to strengthen a data-oriented culture within OCC — well beyond his team of analysts. “Self-service data enablement is the best way we can scale our impact on the organization,” he said. “While stakeholders might be uncomfortable working with data, equipping them with trusted data and the skills to answer their own questions broadens our reach immensely.” With robust data skills across the organization, Michaelson’s team is able to spend more time building solutions for and utilizing data from OCC’s SaaS applications.
Data is at the foundation of everything at OCC.
Jennifer Stathis
Executive Director, Enterprise Technology Solutions
AUTOMATING FOR EFFICIENCY
OCC’s enterprise-level solution for centralizing data
Executive Director of Enterprise Technology Solutions Jennifer Stathis is helping to build an enterprise data platform, which will provide the foundation for establishing data as a centralized resource across the organization. “Our team’s mission is to enable our business partners to do their jobs more efficiently and effectively while finding ways to reduce manual work with automation,” Stathis said. “Creating a self-service platform will give our business partners much faster access to data and information, removing the IT bottleneck from the process.”
Executive Director of Enterprise Technology Solutions Jennifer Stathis is helping to build an enterprise data platform, which will provide the foundation for establishing data as a centralized resource across the organization. “Our team’s mission is to enable our business partners to do their jobs more efficiently and effectively while finding ways to reduce manual work with automation,” Stathis said. “Creating a self-service platform will give our business partners much faster access to data and information, removing the IT bottleneck from the process.”
We use business intelligence tools to package data in a visual way so each of our metrics can be understood at a glance.
Callista Christ
Senior Associate, Data Analytics Engineering
TECHNICAL CURIOSITY
Finding empowerment in the freedom to explore
Before Callista Christ joined OCC, she was a data scientist in academia — a role she felt focused too much on end results. Now as a senior associate, Christ loves the freedom she has to play with tech during a project’s journey. “We’re very hands-on with various tools related to security scanning, CI/CD and data integrity,” she said. This approach empowers Christ to learn more and achieve her best work, which currently includes making OCC’s transition to the cloud transparent and measurable. “I’m excited to be in such a challenging environment with so many opportunities for growth!”
Before Callista Christ joined OCC, she was a data scientist in academia — a role she felt focused too much on end results. Now as a senior associate, Christ loves the freedom she has to play with tech during a project’s journey. “We’re very hands-on with various tools related to security scanning, CI/CD and data integrity,” she said. This approach empowers Christ to learn more and achieve her best work, which currently includes making OCC’s transition to the cloud transparent and measurable. “I’m excited to be in such a challenging environment with so many opportunities for growth!”
You will certainly be surrounded by complex challenges at OCC. However, you’re never alone. You will be surrounded by brilliant colleagues who will support your endeavors to build viable solutions.

What are OCC Perks + Benefits

OCC Benefits Overview

Educational Assistance and Student Debt Forgiveness, 12-week paid parental leave, BYOD program with technology stipend up to $2,000 every three years, $35 per month pay to offset costs of mobile data plans. Open offices, online health coaching.

Culture
Volunteer in local community
Each year, OCC employees select a locally-based charitable organization for each of our three offices (Chicago, Dallas and Washington, D.C.). We offer multiple opportunities to get involved.
Partners with nonprofits
OCC Partners with local organizations in Dallas, Chicago and DC to raise funds and support their missions. Employees select the charity and are eligible for up to 8 hours of paid time to volunteer.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
OCC provides employees with a flexible work schedule that includes Flexible start and end times.
Remote work program
2 days per week work from home program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
HSA or FSA accounts available for those enrolled in medical plans.
Life insurance
Wellness programs
Includes back-up child or elder care along with other wellness programs.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
OCC provides employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 12% of an employee's annual gross pay.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
12-week paid parental leave
Vacation + Time Off
Generous PTO
OCC employees receive between 22 and 32 days per year of paid time off based on years of service.
Paid volunteer time
Sabbatical
Eligible employees get 30 days of paid sabbatical after their first 10 years of working at the company.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
OCC Offers pre-tax commuter benefits for employees in Chicago and Washington, D.C.
Company-sponsored happy hours
Relocation assistance
OCC offers relocation assistance which varies based on the position level and location.
Home-office stipend for remote employees
Professional Development
Job training & conferences
OCC offers employees professional development opportunities including onsite training courses and the ability to attend job related certification courses, conferences and seminars.
Tuition reimbursement
Our tuition reimbursement plan offers an annual max of $10000.
Lunch and learns
OCC hosts leadership lunches on a regular basis so you can learn about your colleagues and their unique backgrounds.
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
Employees are strongly encouraged to stay current in relevant technologies and supports certification programs.

Additional Perks + Benefits

We were recently recognized as one of LinkedIn's Top Company in Financial Services! Take a look at our blog post here: https://www.theocc.com/newsroom/press-releases/2022/06-23-linkedin-list…

View full list of perks + benefits
Photo Gallery

More Jobs at OCC

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Save job
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about OCCFind similar jobs like this