Staff Network Engineer - Federal at ServiceNow

| Remote
Sorry, this job was removed at 6:26 p.m. (CST) on Wednesday, May 27, 2020
Find out who's hiring in Chicago.
See all Operations jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Description

 

Position:  Staff Network Engineer - Federal Cloud Networking Services
Location:  Remote or Kirkland, WA; San Diego or Santa Clara, CA

 
What you get to do in this role:

As a Staff Network Engineer on the Cloud Networking team, you will be responsible for building, managing and operating the global network infrastructure that is the foundation of all our services. Maintaining network stability ensures that our customers stay connected with our suite of applications, products and services.

Key to success for this role will be your understanding of the network and using your knowledge and skills in delivering against our goals. The role itself is a combination of deployments, sustainment engineering, and operational (troubleshooting, problem analysis, etc.) tasks and allows for the engineer to be involved in a broad range of network functions. Excellent cross-team collaboration, technical skills, and clear communications are required.

This being a US FedRamp role, the following requirements must be met;

  • This position requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication.
  • The candidate should have experience with implementing DISA Security Technical Implementation Guides (STIGs).

 

Primary roles and responsibilities are as follows:

  • Design and deploy networks based on business and technical requirements.
  • Partner with project and program managers to meet overall timelines and resolution of issues.
  • Operate and troubleshoot networks to identify and resolve issues quickly.
  • Take a lead role in the engagement and mitigation of outage causing events or issues.
  • Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
  • Perform non-critical investigations into functionality that is not working as desired.
  • Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
  • Review, consult and prepare for planned change introduction to production environment.
  • Participate in rotating “on call” schedule with other members of the team including weekends.
  • Partner with teams to plan and execute software code upgrades and device maintenance.
  • Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
  • Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.


Sample first 6-month deliverables

  • Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures.
  • Deploy capacity into a datacenter based on demand.
  • Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages.
  • Take ownership of a minimum of two datacenters perform all sustainment engineering functions.
  • Partner with the SRE team to identify and solve one network process issue.


In order to be successful in this role, we need someone who has:
 
The candidate should have a solid foundation in networking including routing, switching, security and load balancing. The following is a list of requirements for this role:

  • 2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux
  • Azure Core Platform: Compute, Storage, Networking.
  • Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux.
  • Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub.
  • Experience in one or more automation languages (PowerShell, shell scripts, Perl, Python, Ansible, Terraform) desired.
  • A minimum of 5 years of experience in working on Internet and data center networks.
  • Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.
  • Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
  • Familiarity with Cisco IOS and JunOS operating systems required.
  • F5 and Cisco ASA knowledge and experience strongly desired.
  • Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus.
  • Ability to partner with peers who are globally distributed is a key part of this role.
  • Passion for customer experiences and focus on delivering high quality support.
  • Strong communication skills and empathy for customers.
  • Ability to learn new technology in a fast-paced environment.
  • Ability to deal with ambiguity.

 

Work Environment

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work with some of the most innovative and advanced technologies in the business. The Cloud Platform Development team is a very collaborative and inclusive team where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers. We provide competitive compensation, generous benefits and a professional, open yet relaxed work atmosphere.  


ServiceNow As a Company 

At this point you already know that ServiceNow is changing the way people work. Due to the success of our products we are experiencing growth in virtually all areas of our organization.

 To sustain our growth, we are looking for drivers - people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in and stand out.

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits and a professional, yet relaxed atmosphere.


ServiceNow is an equal opportunity employer, committed to building a diverse and inclusive company where employees feel that they belong. This means that individuals seeking employment at ServiceNow are considered without regard to race, color, religion or belief, sex, sexual orientation, gender identity, pregnancy, national original, age, disability, or any other characteristic protected by law. If you are an individual with a disability which is likely to affect you during any part of the application process, you may contact us at [[email protected]] so that we can consider whether we can make any adjustments to the process

 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative Director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software Engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
More Jobs at ServiceNow54 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Operations
Product
Project Mgmt
Sales
Content
Project Mgmt
new
Chicago
Project Mgmt
new
Remote
Sales
new
Remote
Project Mgmt
new
Remote
Product
new
Chicago
Design + UX
new
Chicago
Developer
new
Remote
Developer
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Content
new
Remote
Sales
new
Remote
Developer
new
Remote
Project Mgmt
new
Chicago
Developer
new
Chicago
Design + UX
new
Chicago
Design + UX
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Developer
new
Remote
Project Mgmt
new
Remote
Developer
new
Remote
Project Mgmt
new
Chicago
Project Mgmt
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView ServiceNow's full profileSee more ServiceNow jobs