StratEx handles HR and Payroll services for small to mid-sized companies. The Success Project Specialist supports the execution of key client initiatives. They work closely with our Client Success Managers as well as directly with clients to set up new, or update current, client projects within our system, troubleshoot client issues, and deliver training to ensure our clients are properly using our software.

Job Responsibilities/Essential Functions include, but are not limited to:

• Act as right hand to Client Success Manager, executing system set up and configuration

• Set up system modules to client specifications – including, but not limited to, Payroll, Benefits, Time Away from Work, Timekeeping, and Recruitment

• Facilitate client trainings

• Leverage system knowledge to troubleshoot client issues and offer thorough and timely solutions

• Focus on client satisfaction and identify opportunities for clients to more fully utilize the system

• Audit team members’ work

• Think innovatively about client issues and how they can be resolved within current system

• Assist with QA testing as necessary

• Regular and predictable attendance

 Requirements:

• Two years of project work experience and/or two years of customer service experience

• Strong Excel knowledge preferred; otherwise eagerness to learn how to utilize Excel functionality

• Innate curiosity, desire to understand and develop solutions for client concerns

• Possess a strong work ethic and team player mentality

• Willingness to work a flexible schedule and overtime when needed

• Ability to organize several internal and external client tasks at one time

• Strong initiative and the ability to work in a fast paced environment

• Ability to communicate clearly and professionally, both verbally and in writing

• Payroll, Human Resources, Benefits, Tech Industry experience preferred

• Bachelor’s degree preferred

Competencies:

• Leadership skills

• Emotional Intelligence

• Critical Thinking

• Process Mapping

• Accountability

• Business Acumen

• Time Management

• Interpersonal Communication

Physical Requirements/Work Environment: 

• Must be able to sit at a desk for extended periods of time while working

• Must be able to proficiently operate a computer and VOIP phone as means of communication with colleagues and clients

• Must be able to occasionally travel to on-site client meetings on a local and national scale

• Must be able to work out of our HQ office in order to facilitate day to day activities as well as collaborate with team members on projects/audits

Equal Opportunity Statement:

Decisions and criteria governing the employment relationship with all employees at StratEx are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.