Supervisor, Asset Services
MILLENNIUM TRUST COMPANY is a rapidly-growing, leading financial services company offering specialized retirement and institutional services. Whether clients are managing corporate retirement assets, running a business or wanting choice beyond traditional asset options, we provide flexible and digital solutions to support our clients’ success. Ultimately, we aim to educate and increase access to investments to help our clients on their journey to retirement readiness, but do not provide investment advice.
Millennium Trust has experienced year-to-year double digit growth and prides itself on its strong, progressive culture. We have been recognized for our tremendous growth on lists, such as Crain’s Fast 50 and Inc. 5000, and have also been recognized for our positive workplace culture on the 2019 Best Places to Work in Illinois list, as well as the 2019 Model Workplace Award and 2018 Champion for Young Professionals Award from the Greater Oak Brook Chamber of Commerce. Millennium Trust employees live out the values of Do Right, Excel, Collaborate, Innovate and Celebrate and deliver the brand promise of going “Above and Beyond,” so each client experiences the highest level of service.
We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that encourages career development, Millennium Trust is the place for you!
POSITION SUMMARY:
The Asset Services group is responsible for performing various shared services related to both the Alternative and Traditional Asset Teams. The Supervisor - Asset Services is responsible for overseeing and directing the team members as they perform their daily responsibilities ensuring that activities are completed accurately and efficiently, and adhere to Company policies, procedures and established service levels. The incumbent will work closely with others within Security Operations and across the firm to maintain positive communication and streamline work flows.
ESSENTIAL JOB FUNCTIONS:
- Define strategy and service level agreements (SLAs) to align with overall Company and department initiatives
- Identify market trends and determine opportunities to improve current processes
- Execute workforce management and division of work
- Coach and develop the team by defining and executing an annual training plan
- Lead team structure design, compensation, headcount planning, recruiting, and promotion process
- Ensure adherence to Company policies and procedures while directing transfer activities Oversee required activities including but not limited to physical security lockbox activity, security master maintenance, vault administration, sponsor contact database maintenance, electronic and physical mail processing, and various tasks to assist other Asset Operation teams
- Process bankruptcy and other court-related notifications, prepare requests for asset devaluations and process monthly updates related to approved impairments
- Assist the team with complex issues and other work as required
- Effectively analyze, problem-solve and make decisions
- Design and implement procedure and ongoing process improvements to maximize efficiency, accuracy and control, optimize resources and drive automation
- Establish and maintain documentation associated with all policies, procedures and activities
- Monitor and maintain activity metrics for departmental planning and periodic reporting to management
- Perform system tests and maintain current test plans to ensure that new system releases are properly reviewed
- Develop and maintain a positive and equitable work environment
- Respond to inquiries from and maintain effective relationships with internal departments, investment sponsors, custodians and clients
- Maintain confidentiality of private and sensitive information
- Lead departmental meetings
- Effectively communicate with Manager regarding departmental activities and issues
- Other duties as assigned
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
- Bachelor's Degree in Business, Finance, Accounting or related field
- 7-10 years of experience with 5+ years of experience working in financial services
- 1 - 3 years of leadership experience
- Ability to teach or foster development in others
- Ability to effectively communicate verbally and in writing, and in particular, the ability to articulate complex ideas in an easy to understand manner
- Tendency to be proactive and analytical, with the ability to problem solve and propose resolutions
- Ability to both understand the big picture and dive into relevant details
- Demonstrated ability to multi-task and work effectively with a variety of situations, individuals or groups
- Ability to work well under pressure
- Excellent organizational and project management skills
- Strong computer aptitude with proficiency in Microsoft Excel, Word and Outlook
- Operate with a high sense of responsibility and conscientiousness in delivering results
- Optimistic with a consistently positive and flexible attitude
- Strong working knowledge of the trust accounting system, as well as other internal tracking systems
- Ability to maintain the highest quality of service
- Knowledge of custody and IRA rules and requirements preferred
Check out a video on our Company Culture! Millennium Trust Culture