About G2 - Our People 

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs). 

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here to learn more about our benefits. 

Due to Covid, G2 is currently operating fully remote until it is safe to return to the office. 

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About The Role

As a Support Engineer you will be a vital member of the team that helps our customers realize their potential.  Extraordinary empathy is helpful as there are bound to be plenty of crucial conversations where in the end we all want what is best. There is a lot of opportunity to work closely with the entire company and really dive into the details of what makes our system work.  So come join a growing team that is sure to give you plenty of opportunity to grow and help everyone.

Responsibilities

• Prioritize and triage issues that are reported in our support system collaborating with the product delivery team to schedule them for resolution.
• Diagnose problems through application monitoring tools and logs and identify issues  in our codebase while proposing possible solutions and approaches in the short and long-term with the team.
• Communicate timelines and remediation steps for issues with both internal and external customers of the product team.
• Document technical knowledge for product releases within our knowledge base along with solutions to recurring issues.
• Report on SLAs and other key metrics to better understand the state of the current workflow and come up with recommendations on how we can better serve our customers.

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

• 3+ years of experience
• Extensive knowledge of SQL
• Some experience with Ruby on Rails
• Bachelor's degree in computer science or relevant work experience
• Motivated quick learner willing to take on new challenges
• Strong communication skills

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.