Support Engineer
Snapsheet is looking for a Support Engineer to join our IT Team.
As a Support Engineer, you understand that as a high-growth tech company we stay cutting-edge by keeping our systems, technology, and processes quick, secure, reliable and you have the skillset to do just that. Additionally, you are naturally curious and always looking for ways to drive efficiency across an organization. You see a manual process and immediately find yourself looking for ways to automate it. As a Support Engineer, you are a problem solver and genuinely like solving issues side by side with our internal customers’ computer systems, software, hardware, etc.
The Support Engineer will work collaboratively with our Director of IT and put your skills in, communication, helpdesk, hardware and software to work in building the best possible solutions that will help Snapsheet continue its rapid growth today and in the future.
Support Engineer responsibilities include:
- Desktop equipment ordering, imaging, application onboarding, and physical setup for new hires
- Handle both internal and external support tickets learning the business so you can tirage and direct tickets to the appropriate development team
- Vendor software application installation and trouble-shooting
- Local and remote helpdesk support, resolving problems to the end user’s satisfaction
- Monitoring and responding quickly and effectively to requests
- Maintaining our internal ticketing system tracking requests and updating the status of each request
- Modifying configurations, utilities, software default settings, etc. for the local workstation
- Documenting internal procedures
- Installing, testing, and configuring new workstations, peripheral equipment, and software
- Maintaining inventory of all equipment, software, and software licenses
- Performing timely workstation hardware and software upgrades as required
- Assisting with troubleshooting of general user issues pointing them in the right direction and educating them on their systems
Support Engineer background:
- Bachelor’s Degree in Information Systems, Business, Communications or related field
- 3 years of experience of relevant IT experience supporting internal employees
- Experience in a startup environment (bonus, but not required)
What Will Make You Stand Out as a Support Engineer
- Experience running Jira boards
- Overarching key ability to be able to understand not just the underlying components, but how they fit together to create the system as a whole
- Operational background is a plus
- Strong time management skills and can effectively prioritize
- Proven examples of your ability to project confidence and helpfulness to colleagues and/or external clients