PEAK6

PEAK6 is not your typical investment firm.

Hybrid

View Profile

Jobs//Hybrid//Cybersecurity + IT//

Support Engineer

Sorry, this job was removed at 11:04 a.m. (CST) on Wednesday, January 4, 2023

View 342 Jobs

Find out who's hiring in Chicago.

See all Cybersecurity + IT jobs in Chicago

View 342 Jobs

Apply

By clicking Apply Now you agree to share your profile information with the hiring company.

Save job

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and WeBull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Los Angeles, Portland, and Belfast.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:

2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
2021 Most Innovative Companies - presented by Fast Company
2021 Best API & Best Trading Technology - presented by Global Fintech Awards

We're seeking an innovative, passionate, and forward-thinking individual to join us as a Support Engineer. This is an opportunity to join a fast-paced team with the urgency of a startup and expertise of an established organization. Due to the space we innovate in, your products will process billions of transactions per day in real-time and power both startup and established industry participants.
What you'll do all day:

Work with the Apex Crypto Operations and Engineering to support daily trading and systems operations
Coordinate with our customers when functional or technical questions are raised
Responsible for adhering to and updating written support, runbook, and supervisory procedures
Collaborate with internal and external resources to support the successful onboarding of new customers
Work with third party vendors that integrate with the Apex Crypto platform
Increase observability of the platform so that it can be better supported

What you need to succeed:

Bachelor's degree or relevant experience
2+ years of work experience, preferably in a relevant securities-related field
Strong interest in the financial markets and the technologies that support them
Risk-focused and not afraid to raise issues and escalate appropriately
Excellent customer service and communication skills
Experience using and supporting various monitoring and visualization tools
Strong scripting comprehension with Bash or Python
Working knowledge of SQL
Exposure to Kubernetes
Exposure to IAC tools e.g. Terraform
Experience with Git/Code repositories
Highly organized with exceptional attention to detail and follow-through
Team player with a positive attitude and strong work ethic
Ability to work in a fast-paced environment
Must be able to demonstrate good judgment and prioritization in a multi-task environment
Working knowledge of securities (Equities, Options, FX, Bonds)
Working knowledge of the FIX (Financial Information Exchange) Protocol
Ability to work a 10:00AM-6:30PM PT Monday-Friday schedule to support our 24/7 platform
As part of our interview process, you will meet with members of both our Belfast and US offices.

Life at Apex Fintech Solutions:
We want you to enjoy work, so we invest in your job fun and make it different from any other. Everyone you meet, shares the same values: Open and Honest Communication, Teamwork and Collaboration, Involving Everyone, Leaders Who Serve and Personal Accountability.
#LI-JA1

Apply Now

By clicking Apply Now you agree to share your profile information with the hiring company.

Save job

Email For Later

loading ...

Emailed

By clicking Apply Now you agree to share your profile information with the hiring company.

Jennifer Saechao

Administrative Assistant

Bridging the Divide

Advancing Visibility and Fostering Dialogue

“Having a diverse team allows for healthy dialogue,” Saechao told Built In. “Our different backgrounds and life experiences result in a wide range of strengths, weaknesses, skills and abilities.” Celebrating diversity through employee resource groups, such as PEAK6 Asian Community Engagement, advances visibility for underrepresented groups across PEAK6’s Chicago headquarters and office locations — while also offering opportunities for leadership development and growth for ERG leaders like Saechao. “Leading our ERG events provides a safe space and time to build connections with our peers,” she said.

A diverse team leads to better outcomes by introducing new perspectives and ideas, increasing creativity and empowering innovation.

Milt Castro

Associate General Counsel, Labor & Employment

Building Culture

A Team in Perpetual Motion

There’s never a dull moment in PEAK6’s office. From the annual “biggest spectacle of a work party” — which last year featured a Bruno Mars concert — to Castro’s own tradition of bringing homemade cookies to the office once a week, PEAK6’s culture is full of moments large and small that help create a sense of community across the team. That encouragement to celebrate and innovate reflects the company’s opportunities to grow. “There really are plenty of ways to have an impact on culture and make the PEAK6 workplace the kind that you want,” he said. “We are perpetually in motion.”

This is a community of innovative people who regularly come up with new ideas — and then improve, refine and activate them.

Patrick Cummings

VP, Technology Experience

Industry Innovation

Delivering Excellence Daily

As the leader of PEAK6 Technology Advisory Group, Cummings is focused on making sure the company’s IT investments allow the enterprise to make sound decisions. “We ensure that our services are aimed at increasing functionality and value instead of just fixing problems,” Cummings told Built In. “This means each and every day is dynamic.” Cummings’ diverse team of designers, developers, analysts and security professionals drives the vision for a strong IT foundation through sound practices and repeatable controls. “We provide insight with data to move the business forward,” he said.

We want to make sure we are right in our decisions now and not learning how to escape from them later.

What are PEAK6 Perks + Benefits

PEAK6 Benefits Overview

At PEAK6, you’ll find flexibility with our work-life balance, collaborative spirit, and the ability to cater to your strengths while having opportunities to cultivate new ones.

At PEAK6 we’ve created a company that not only does great work, it’s also a great place to work. PEAK6 employees enjoy the generous health, vision, and dental insurance plans and matching 401(k) programs you’d expect from a company consistently rated one of “Chicago’s Best and Brightest Employers.” And, then some.

We offer a formalized mentorship program for entry-level trading associates and software engineers, as well as several internships and bootcamps for college students. We make diversity, equality, and inclusion a focus and have invested in a vibrant philanthropy program to support the communities where our people live and work.

Culture

Partners with nonprofits

PEAK6 offers coordinated volunteer and philanthropic opportunities throughout the year including, Go Red For Women, Socktober, Filling in the Blanks Backpack Drive, Matching Gifts, and Holiday Giving.

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Open office floor plan

Flexible work schedule

Diversity

Dedicated diversity and inclusion staff

Mandated unconscious bias training

Diversity manifesto

Diversity employee resource groups

POWHER seeks to amplifying women’s voices through the knowledge of money.  BRIDGE, Black Resourceful Individuals Dissolving Gaps Everywhere

Health Insurance + Wellness

Flexible Spending Account (FSA)

We offer generous medical, vision & dental plans, including Preferred Provider Organization (PPO) and Health Savings Account (HSA) options.

Disability insurance

Dental insurance

Vision insurance

Health insurance

Life insurance

Wellness programs

We offer annual wellness screens and flu shots at no additional cost to employees.

Mental health benefits

Offering Ginger, emotional well-being, and mental health apps to employees and their dependents ages 18 and older. GuidanceResources, is an employee assistance program to help with life's challenges.

Financial & Retirement

401(K)

401(K) matching

Performance bonus

Charitable contribution matching

PEAK6 offers a Matching Gift Program to encourage employees to become active in the support of non-profit organizations and to have a voice in determining the recipients of charitable contributions.

Child Care & Parental Leave

Family medical leave

PEAK6 offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).

Adoption Assistance

PEAK6's adoption assistance program provides employees with reimbursement for up to $5,000 (per child) of adoption expenses.

Vacation + Time Off

Generous PTO

PEAK6's vacation policy includes three weeks of PTO, plus 5 personal days. Employees with 5 years of service accrue four weeks of PTO, plus 5 personal days.

Sabbatical

Employees with 10+ years of service can apply to take an 8-week Sabbatical, as well as adding up to 4 weeks of accrued PTO.

Paid holidays

Whenever the U.S. financial markets are closed, PEAK6 is closed.

Office Perks

Commuter benefits

PEAK6 offers pre-tax commuter benefits for all employees through WageWorks, as well as a Zipcar discount.

Company-sponsored outings

PEAK6 has themed social events throughout the year as well as a popular annual company party known for featuring surprise, high-profile stars like Imagine Dragons, The Chainsmokers, and Keith Urban

Free daily meals

For three Fridays a month, employees enjoy noshing on bagels. For the remaining Friday, employees are treated to a free "Expiration Date" lunch.

Free snacks and drinks

PEAK6 has a fully-stocked kitchen that includes a cereal bar, coffee bar, a variety of healthy food choices and drinks, as well as an abundance of snacks to put a rumbling stomach to rest.

Some meals provided

Company-sponsored happy hours

The Culture Club at PEAK6 works to host themed social events throughout the year.

Onsite office parking

Recreational clubs

We sponsor various teams based on employee interest, such as: table tennis, beach volleyball, soccer, kickball, flag football, dodgeball, and whirlyball.

Relocation assistance

We offer relocation assistance plans for new employees and their families.

Fitness stipend

PEAK6 offers free yoga classes to Chicago employees at Bottom Line Yoga, which are currently conducted via Zoom.

Onsite gym

Employees have access to the FFC-affiliated gym located in the Board of Trade at a discounted rate and free access to yoga classes at Bottom Line Yoga.

Professional Development

Job training & conferences

PEAK6 is firmly committed to learning and development as a way to grow and develop employees.

Tuition reimbursement

At the discretion of management and after completing one full-year of employment, we reimburse up to $8,000 per employee each calendar year for certifications and other educational programs or degree.

Promote from within

Mentorship program

Continuing education stipend

Additional Perks + Benefits

We have a dedicated team of employees who volunteer to be a part of our Culture Club. This group works to connect employees through delightful experiences while making a positive impact on PEAK6 life. The Culture Club plans many social and philanthropic employee events throughout the year.

We host bi-annual Hackathons as a collaboration of our technology, trading, support and analytics teams to develop, build, and present new ideas to the firm. The teams are free to explore solutions to problems in and outside of the day-to-day work. Winning Hackathon solutions are frequently deployed and tested in the firm.
Additional perks include:
-Matching gift up to $1000/employee/year
-Free semi-monthly massage day
-Free monthly manicures, pedicures, and mens clip and clean
-Free onsite/Zoom yoga
-Discounts: Lasik eye surgery, Zipcar, Dell computers, local hotels

View full list of perks + benefits

Photo Gallery