Support Engineer at iManage

| Chicago
Sorry, this job was removed at 11:49 a.m. (CST) on Tuesday, August 18, 2020
Find out who's hiring in Chicago.
See all Operations jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Being a Support Engineer at iManage means…

You are a dynamic individual that is ready to join one of our fastest-growing teams within iManage. You will gain hands-on experience within our iManage product suite and will draw upon your problem solving, critical thinking, and technical skills to analyze and resolve customer challenges, develop best practices, and ensure customer success. You will learn everything there is to know about our products and our customers.

Our values are important to us, and we’re looking for individuals who are ready for a challenge, work well in a collaborative environment, and want to grow their careers within a fast-growing technology company like iManage. We promote from within and members of our support team have not only progressed their career within the department, they’ve also accelerated into other areas of the business including Professional Services, Product Management, and R&D. We take pride and ownership of our work, while having a lot of fun along the way!

iM Responsible For…

  • Analyzing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments
  • Developing and maintaining a deep technical knowledge of our iManage product suite
  • Effectively collaborating with customer engineers and system integrators to support complex system deployment projects
  • Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
  • Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions
  • Proactively assisting customers and internal teams to avoid or reduce problem occurrence

iM Qualified Because I have…

  • A Bachelor’s degree in computer science or information technology
  • An advanced Knowledge of mobile connectivity solutions including Apple iOS application
  • The proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues
  • A working knowledge of SQL database technologies
  • Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script
  • MCSE, MCP or MCSA certification

About iManage

iManage combines artificial intelligence with content and email management to free, secure, and understand information. Over 3000 companies and 1 million users worldwide rely on our market-leading software to share and protect their most valuable data. Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. In exchange, we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. It’s how we find meaning in everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AngularFrameworks
    • KubernetesFrameworks
    • CassandraDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • Adobe CampaignLead Gen
    • MarketoLead Gen

Location

With headquarters in the West Loop of Chicago, we have offices in London, Belfast, Toronto, Bangalore, and the Bay Area!

An Insider's view of iManage

How would you describe the company’s work-life balance?

When it comes to work-life balance, life comes first, and our company knows this. It's great that I can take the time I need off to enjoy the "life" side.

Dave

Business Development

What does your typical day look like?

I learn something new everyday and I love that! iManage rewards growth with continuous opportunity for advancement and learning. Everyday is a day to tackle new challenges. I get to solve the industries toughest problems by using the latest cloud technologies.

Jaritza

Cloud Support Engineer

How does the company support your career growth?

Employees are given the freedom to expand and define their role. Everyone has their personal brand, and you can actually see how each individual plays an important part in our continued growth.

Grace

Cloud Renewals Program Manager

What is your vision for the company?

Our mission is to create a workplace that enables our employees to thrive and be happy. An environment where they can be their best selves, to grow professionally and intellectually. You are able to learn and try new ways of doing things; for example leveraging the latest technologies and applying them to solve interesting problems for our clients.

Neil

CEO

What’s the vibe like in the office?

My favourite thing about working for iManage is the people. The atmosphere in the office is always welcoming and friendly. It makes it more enjoyable working with people who are at all different levels in their career. The office has a good balance between senior and junior employees, all of whom are committed and passionate about the work they do.

Nadine

Software Engineer in Test

What are iManage Perks + Benefits

iManage Benefits Overview

Compensation and Benefits:
We offer competitive salaries based on market data. Our benefits include Health/Vision/Dental/Life insurance, 401k matching, performance bonuses, flexible working environment, and generous PTO.

Company Culture:
We have a collaborative open floor plan, casual dress code, company outings and team activities, happy hours, and offer commuter benefits!

Opportunity to learn new skills:
We're working with the latest tech, and you have the opportunity to work with the best and brightest. We offer training & development, lunch and learns, and constantly invest in our people. We also support getting qualifications and networking.

And More...
- Centrally located offices just short walks from major transit stations!
- We are in rapid growth stages, expanding FAST with no plans to slow down soon!
- Free snacks, breakfast on M/F, drinks + beer/wine
- Game room + Ping Pong table

Culture
Volunteer in local community
Partners with Nonprofits
iManage partners with Lakeview Pantry and Meals on Wheels
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Diversity Employee Resource Groups
iMWomen: a group dedicated to supporting the women of iManage
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
iManage's team fitness initiatives include group Triathlon/Marathon training, step challenges, and more!
Mental Health Benefits
We offer Healthy Minds @Work. This program includes a well-being assessment, along with full access to the Healthy Minds Program app, where you have access to thousands of hours of guided meditations
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
iManage donates to to Lakeview Pantry which distributes means and mental health services to those in need and Meals on Wheels to safely deliver meals to seniors.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes working remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
iManage offers pre-tax commuter benefits for all employees
Company Outings
Free Daily Meals
We provide free bagel breakfast on Monday, and Friday. Tuesday's we have Cereal or Oatmeal options. Wednesday's we offer healthy snacks in the afternoon! Thursday's are fresh fruit delivery days.
Game Room
iManage's game room is filled with Ping Pong, Foosball and many board games. Play at your own risk; The ping pong table gets COMPETITIVE!
Stocked Kitchen
Some Meals Provided
Breakfast provided a few days of the week! We also get healthy snack options delivered on Wednesdays.
Happy Hours
Recreational Clubs
iManage has a running/biking club and participates in annual Triathlons.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Every year we set aside a budget for each department to spend on further education and development opportunities. Continuous learning is core to who we are!
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Every year iManage nominates an "Employee of the Year" award; where the winner is awarded a stipend to spend on a trip of their choosing. Our most recent winner went to Hawaii all expenses paid!

More Jobs at iManage16 open jobs
All Jobs
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Marketing
Operations
Project Mgmt
HR + Recruiting
new
Chicago
Operations
new
Chicago
HR + Recruiting
new
Chicago
Design + UX
new
Chicago
Operations
new
Chicago
HR + Recruiting
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Design + UX
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Internships
new
Chicago
Marketing
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView iManage's full profileSee more iManage jobs