About Kin:

Notice: Due to the current circumstances of the COVID-19 pandemic, Kin Insurance has shifted to a remote workforce. While we hope to return to the office sometime soon, our priority is to maintain safe and healthy working conditions for our staff. For that reason, we will continue to operate, interview, and hire on a remote basis until further notice. 

Kin Insurance exists to change home insurance from what it is to what it should be. We do this by applying data science and analytics to make decisions, automation to reduce redundancies and unnecessary costs, and innovative thinking to change the way customers interact with and get value from their home insurance provider. We do this because we wholeheartedly believe that customers deserve better from their insurance.

Currently four years old, Kin began with the notion that technology could improve our industry, so we started by researching the most important part of our business: the customer. After building our platform from the ground up, we launched the Kin Interninsurance Network, a customer-owned carrier in Florida. By applying our vision for a data-driven, technology-forward insurance company, we are able to offer customers affordable insurance in a straightforward, simplified approach. Today, Kin is continuing to grow in Florida and has recently expanded to California.

While our approach to home insurance makes us a unique business, the people and culture at Kin are what make us special. We are problem solvers, collaborators, builders, and empathizers who care about one another and have a passion for creating positive change. We each bring a diverse array of experience to Kin that fuels a passion for learning and growth that we foster as a company. 

So, what’s the role?

The Support Manager will be central to our production support and release management process, primarily responsible for leading the production support team and daily deployments to production. This person will collaborate closely with all of the teams at Kin (Engineering, QA, Product, Sales, Insurance, and Accounting), and ensure prompt support for our users as well as be responsible for multiple deployments to production each day. 

A day-in-the-life could include:

• Owning the production support process, making adjustments as necessary 
• Triaging and troubleshooting issues to determine root cause and resolution
• Leading team standups, engineer handoff sessions, and postmortems
• Creating technical support documentation and training materials for various audiences 
• Developing team KPI’s, support and release metrics and continually reviewing trends to identify areas of improvement
• Collaborating with all teams across Kin to resolve issues for users 
• Communicating technical topics to other team members in clear, effective ways
• Identifying opportunities for process improvement, automation, or new tools that will make the production support process more efficient
• Coordinating with QA on production releases and leading deployment activities while managing risk Communicating release notes company wide

I’ve got the skills...but do I have the necessary ones?

• 5+ years of technical support management experience
• Experience leading teams of support engineers Familiarity with Ruby on Rails and Javascript
• Experience using Git or other source code management tools
• Experience with release management, CI/CD tools, and comfortable with database migrations
• Experience with cloud applications such as AWS or Heroku
• Strong communication skills and willingness 
• Property insurance industry experience preferred 
• Comfortable in a startup environment – we’re fast-paced, self-motivated, and determined to change the industry
• A fast learner, ready to bring previous knowledge to this position and continue developing along the way

Oh, and don’t worry, we’ve got you covered.  

Being in the insurance industry, we recognize the importance of comprehensive benefits for you and your family. That’s why we provide a variety of options and coverage levels to customize a plan that’s right for you.

Medical

Dental

Vision

Commuter Benefit Plans

Flexible PTO

Flex Spending Accounts

401k

Parental Leave

Disability Insurance

Life Insurance 

These are just some of the benefits and perks we provide!