System Admin- Help Desk Representative
What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
What You'll Bring:
- 1-2 years’ experience in a help desk- system admin customer support center environment.
- Experience supporting web-based applications using multiple browsers
- Experience with password management interfaces & ticketing systems
- Strong troubleshooting skills that leverage critical thinking
- Reporting/database experience
We'd love to see:
- Bi-lingual
- A.A or A.S in IT or related field of study
Impact You'll Make:
- The System Admin Team manages needs for our Voice Departments and agents in regards to Onboarding, Technical Issues, System Issues, Access Issues, Metric Analysis, Roster Process and other process improvements.
- You will be responsible for assisting in the new hire’s network and database rights and setting up their login information.
- Perform initial & tier 2 troubleshooting techniques in attempt to resolve incidents, and escalate using official escalation procedures when appropriate.
- Gather information to define and fix the issue, by trouble shooting hardware and software and liaising with vendors if needed for more information.
- Resolve incidents by working with internal and external technology support organizations.
- Ensure both the customer and internal management are notified of impacting outage situations using official communications procedures.
**Credit check required
** Must be able to work an eight- hour shift between 8a-9pm
** Oncall rotating every other weekend or per business needs
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.