System Technologist
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewThe US Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse work force creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the US Federal Government. As a USFGMD Systems Technologist, you will be exposed to a wide variety of communications requirements in both the pre-sale and post-sale phases of a project. These applications span the entire breadth of the US Federal Government globally.
Job Description
- Position is a field position with up to 75% travel. Applicant must be willing to travel, live near an airport, and be a self motivator. Responsibilities include troubleshooting, repair, installation, and customer training on Motorola Land Mobile Radio Products. This equipment includes Conventional, Trunking, Simulcast, Analog and Digital technologies.
- Will have a detailed understanding of Motorola systems permitting the individual to assist in the design, troubleshooting, and maintenance of Motorola's various product lines.
- Will be able to verbalize and communicate concepts and recommendations to the customer and within other Motorola organizations.
- Will be able to coordinate projects in the field and successfully implement and complete these projects
- Will have detailed understanding of networking including the OSI Model. Understand how OSI Layer 2 and 3 networks apply to backhaul connectivity.
- Will have a thorough understanding of RSS/CPS software and how to program subscribers.
- Will have a thorough understanding of Network Management applications and how to configure devices in a 7.x Zone Core.
- Install, optimize and maintain new radio voice and data systems
- Directly Interface with Systems Support Center, Dispatch Operations, Product Groups, System Engineering, System Integration and third party contractors. Responsible for insuring the Terms and Conditions of the warranty/maintenance contact are met. This may include but not limited to: System Service, Configuration Management, Site Management, User Support Service, Vendor Management, and Operational Assessment. Coordinate service activities and ensure compliance to all contractual requirements including response/restoration time commitment.
Additional Requirements:
- Individual must have a superior knowledge of the following: Motorola Conventional, Astro 25 Express, SmartZone, MCC 7500 Console systems, Analog and ASTRO Digital infrastructure technologies, and installation procedures.
- The applicant must have excellent networking skills.
- CompTIA Security+ and Network+ certification preferred or must be obtained within first year of hire date.
- Applicant must be proficient with Microsoft Office products and Motorola Radio Service Software products.
- Applicant must have excellent communication skills.
- Applicant must be A US citizen and be able to obtain the necessary government security clearance as determined by project assignment.
Basic Requirements
- 2+ years of networking or radio frequency experience - Prior field technician, system technician, networking, IT experience preferred
Travel Requirements50-75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.