Responsibilities

• Performs server configuration, implementation, maintenance and support in line with IT security and audit policies.
• Responsible for the integrity, resilience and security of assigned systems.
• Works closely with IT managers to plan, develop, design and strategize an architecture which will benefit the organization as a whole.
• Assist in developing the technology architecture of the firm, including but not limited to hardware, software, networking, systems and support processes and procedures.
• Helps superiors with trouble-shooting of system, network and voice hardware and software problems.
• May assist in management and monitoring of Cisco Unified Communications Solutions; Voice Over IP, Call Manger, Voicemail, and Call Center.
• Assists with assessing new technologies which may be appropriate to the mission of the company.
• Helps and supports analysts with process and procedures within the IT department.
• Provides support for more technically complex issues and problems when escalated from Helpdesk.
• Responsible for configuring, documenting, implementing and troubleshooting the following software products: Microsoft Server Operating Systems and Email Systems, Storage Area Network, Backup products, Anti-Virus products, and Anti-SPAM products
• Responsible for providing after hours support and on-site emergency response as needed
• Trouble-shooting server hardware operating systems and enterprise applications
• Administration and maintenance of server operating, messaging infrastructure and storage area network
• Directly works with superiors in the design and project management of network concepts, structure and connectivity, as directed
• Assists with daily backup of server data files, media, and offsite storage administration
• Fosters a positive team environment and assists superiors with the direction of team dynamics
• Ensures confidentiality of internal and external data
• Performs ad-hoc projects as needed
• Some travel as needed
• Other duties as assigned

   Professional Skills

• Verbal Communication – Proficient
• Written Communication – Proficient
• Teamwork – Expert
• Relationships – Proficient
• Organizational Awareness – Proficient
• Learning Agility – Proficient
• Analysis – Expert
• Problem Solving – Expert
• Process Orientation – Advanced
• Prioritization – Expert
• Organizational Awareness – Advanced
• Customer Service – Proficient
• Process Orientation – Proficient
• Negotiation – Proficient

Role Specific Skills

• In-depth, hands-on technical knowledge and experience with server equipment, virtual hosts and servers, SAN/NAS, Backup appliances, and Security software or appliances
• Strong Technical background on IBM PC/AT compatible type of hardware and peripherals
• Superior knowledge of Active Directory, Group Policy, SMTP protocol, DHCP, TCP/IP, WINS, and DNS
• Strong emphasis on documentation creation, curation and management as directed
• Able to handle multiple projects and tasks simultaneously
• Work closely with superiors and follow directives thoroughly

Qualifications

    Minimum Qualifications

• Bachelor’s degree in computer related field or equivalent experience
• Microsoft Certification or equivalent experience
• 4+ years of Information Technology experience supporting complex computer/system environments; or an equivalent combination of training and experience
• 3-5 years on a helpdesk
• 3-5 years’ experience with
  • Ethernet network environment and peripherals
  • Cisco Unified Communications Solutions; Voice Over IP
  • HP, IBM or Dell servers
  • VMWare or Hyper-V
  • Windows Server 2008 R2 to Windows Server 2016
  • Exchange 2010 to Exchange 2016 or Office 365
  • providing customer service support network monitoring tools
• Experience with disaster recovery and planning concepts