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Team Lead, Facilities

| Chicago

 

The Office Services Team promotes employee productivity and satisfaction by planning, coordinating, and implementing a broad range of projects and services that allow Groupon’s headquarters to operate more efficiently. 

 

The role of the Lead Office Services Coordinator is to lead and support the Office Services Team in the everyday operations at Groupon’s headquarters office located in Chicago.   The 315,000 square foot facility covers two floors with 1,700+ employees who work on a variety of teams who depend on the Office Services Team to provide a variety of functions.  These include but are not limited to:

 

Responsibilities

  • Lead the Office Services Coordinators, ensuring all supply locations are fully stocked, employee inquiries are completed and the office is clean and maintained.
  • Work with vendors, service providers, and landlord ensuring vendors are providing contracted services.
  • Work with corporate security department in adhering to employee safety measures and procedures and uphold safety regulations pertaining to emergency situations and safety equipment.
  • Conduct daily rounds and site inspections to proactively stay on top of facility needs. 
  • Respond to employee inquiries via ticketing software, delegate tasks to Office Services Coordinators as needed.  Follow through on tasks from inception to completion.
  • Audit Office Services Coordinators communications to ensure exemplary service is provided to all Groupon employees.
  • Assist in inter-office moves, build outs, event set up, and space planning.
  • Maintain the kitchen, beverage, and office supply inventory by analyzing supply usage and trends.
  • Perform maintenance on all office equipment and furniture, submit work orders when required to property management and outside vendors, and work with property management and engineers on building issues.
  • Work with the Office Services Team to keep freight lobby clean and clear of boxes.
  • Work with Office Services Team to keep building storage space organized at all times.
  • Oversee Groupon’s reception and mail distribution services and provide coverage as needed.
  • Backup coverage for the Office Services team members when they are out of the office.

 

Requirements

  • Office/Facilities management, administrative or assistant experience.
  • Excellent time management skills and ability to multi-task.
  • Organized, detail oriented, professional demeanor.
  • Excellent written and verbal communication skills.
  • Strong organizational and planning skills.
  • Previous supervisory experience required.
  • Experience with mail/shipping departments preferred.
  • Knowledge of Google Docs, MS Office, and web savvy.
  • Demonstrated ability to maintain professionalism and composure amidst a wave of activity and random requests

 

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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