Techical Support Analyst

| Chicago

What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

 

What You'll Bring:

  • Minimum 3 – 6 years’ experience in a technical applications support capacity, troubleshooting and resolving complex technical applications issues with a demonstrated focus on excellent customer service skills.
  • Experience working in an enterprise-level infrastructure environment.
  • Client focused, proactive and thorough in resolving issues and managing escalations as needed.
  • Ability to analyze problems and perform investigations to find cause and resolution (and opportunities to improve processes).
  • Ability to put technical issues into user terms to provide customers with clear direction and processing details.
  • Strong organizational skills and experience in multi-tasking and prioritizing job responsibilities. Flexible in resetting priorities and understanding business reasons for changing them.
  • Experience in credit reporting field (reading & evaluating credit data).

Requires intermediate to advanced knowledge of some or all the following:  

  • Operating systems: Linux, Windows XP, Windows 7.
  • Querying/Scripting/Programming:  SQL, XPATH, XML formatting and standards.
  • Database applications: Oracle, Microsoft SQL, DB2.
  • Understanding of Network technologies: TCP/IP, OSI Model, Load balancers.
  • Experience analyzing, evaluating and troubleshooting data and data formats.
  • Additional Applications: Splunk, CMS (Salesforce), ServiceNow.

We'd Love to See:

  • Experience in credit reporting field (reading & evaluating credit data).
  • Credit industry knowledge/ support experience is highly preferred.
  • Internet Explorer configuration experience, especially with security certificates.

 

Impact You'll Make:

  • Provide analysis and insights on data content for several areas across TransUnion. 
  • Support complex technical applications assistance for configuration/setup, operations, setups, error messages, on-line transactions, systems status and downtime procedures for any of TransUnion products and systems.   
  • Communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems and resolve application issues ·    
  • Lead customer onboarding support initiatives ·  
  • Be the focal point for internal customers (Dev, QA, PM, or Client Manager) needing advanced troubleshooting support and assistance for product releases/updates/patches in QA and UAT environments.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SASLanguages
    • HadoopLanguages
    • TableauLanguages
    • AccessDatabases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Microsoft ProjectManagement
    • TumblrCMS
    • HubSpotCRM
    • IntercomCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Campaign MonitorEmail
    • MailChimpEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

555 W Adams St, Chicago, IL 60661

What are TransUnion Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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