Technical Application Support Specialist

| Chicago

What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring

Ability to work onsite in the following shift: Sunday, Monday, Tuesday 8:00am - 7:00pm CST

Experience with creating basic commands in Linux

Proven ability to diagnose technical issues and perform troubleshooting

Understanding of Computer Science fundamentals

Proven ability of communicating to various levels of management

Capable of collaborating with other teams to find a resolution

We’d Love To See:

Degree in Computer Science or related field

Basic understanding of Networking

Experience querying within Databases

Experience with mentoring fellow team members

Impact You'll Make

As an Application Support Technician, you’ll need to manage multiple tasks simultaneously, with occasionally conflicting priorities. Key responsibilities include but, not limited to:

Perform initial tier 1 troubleshooting techniques to resolve and escalate incidents

Work with internal business units and vendors to perform root cause analysis for high impacting incidents

Creating and maintaining processes and procedures used to reduced mean time to resolution 

Drive innovations on their team always looking for performance improvement

In this critical role, you will maintain operational readiness by working with the right facilities, hardware, and software vendors to ensure timely incident resolution

#DICE

#LI-EP1

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SASLanguages
    • HadoopLanguages
    • TableauLanguages
    • AccessDatabases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Microsoft ProjectManagement
    • TumblrCMS
    • HubSpotCRM
    • IntercomCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Campaign MonitorEmail
    • MailChimpEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

555 W Adams St, Chicago, IL 60661

What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

More Jobs at TransUnion115 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Operations
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Design + UX
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
Finance
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
Project Mgmt
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
Product
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Project Mgmt
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Data + Analytics
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Product
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago