Technical Application Support Specialist
What We'll Bring
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
What You'll Bring
Ability to work onsite in the following shift: Sunday, Monday, Tuesday 8:00am - 7:00pm CST
Experience with creating basic commands in Linux
Proven ability to diagnose technical issues and perform troubleshooting
Understanding of Computer Science fundamentals
Proven ability of communicating to various levels of management
Capable of collaborating with other teams to find a resolution
We’d Love To See:
Degree in Computer Science or related field
Basic understanding of Networking
Experience querying within Databases
Experience with mentoring fellow team members
Impact You'll Make
As an Application Support Technician, you’ll need to manage multiple tasks simultaneously, with occasionally conflicting priorities. Key responsibilities include but, not limited to:
Perform initial tier 1 troubleshooting techniques to resolve and escalate incidents
Work with internal business units and vendors to perform root cause analysis for high impacting incidents
Creating and maintaining processes and procedures used to reduced mean time to resolution
Drive innovations on their team always looking for performance improvement
In this critical role, you will maintain operational readiness by working with the right facilities, hardware, and software vendors to ensure timely incident resolution
#DICE
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