Technical Client Services Associate
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we’re looking for a Technical Client Services Associate to join our Client Services team. If you are excited by technology that has the power to handle hundreds of thousands of transactions per second; collect tens of billions of events each day; and evaluate thousands of data-points in real-time all while responding in just a few milliseconds, then IAS is the place for you!
Essential Duties and Responsibilities:
- Provide best-in-class customer support for IAS clients and partners, including but not limited to:
- Use in-depth knowledge of IAS product suite and customer use cases to provide applicable solutions to customer inquiries
- Efficiently provide successful solutions to assigned client requests, especially to facilitate seamless campaign implementation and use of IAS platform
- Appropriately escalate projects as needed to TCS escalation partners
- Provide client feedback to internal cross-functional teams via established tools to further IAS’s customer-centric product development
- Develop new materials – especially Knowledge collateral – to facilitate customer engagement and drive IAS platform use
- Consistently provide relevant education to customers to drive increased customer self-sufficiency
- Leverage the broader IAS on-boarding team, methodologies, and best practices to support successful implementation on the customer side
- Identify and accurately record incidents of client risk escalation
- Showcase the aptitude to develop technical competencies relevant to IAS products and services, including but not limited to:
- SQL and JS through IAS curriculum
- Advanced IAS product suite training through Lessonly and ad hoc product trainings
- Showcase the aptitude to demonstrate product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s)
2020 MBOs
- Develop product and capabilities expertise
- Master technical skills development
- Deliver high-quality customer service
- Achieve individual growth and development goals
Education and/or Work Experience:
- Bachelor's degree or equivalent
- Proficiency in Excel, SQL, and/or JS a plus
- Up to 2 years of experience working with customers to help them achieve their desired outcomes; ideally in a customer support, ad ops, technical services, or business operations/program management capacity
- Excellent written, verbal and listening communication skills
- History of collaborating effectively within cross-functional teams is a plus
Systems Knowledge/Experience:
- Experience with MS Excel
- Experience with ad servers and DSPs a plus
- Experience with Salesforce a plus
About Integral Ad Science
Integral Ad Science (IAS) is the global market leader in digital ad verification, offering technologies that drive high-quality advertising media. IAS equips advertisers and publishers with both the insight and technology to protect their advertising investments from fraud and unsafe environments as well as to capture consumer attention, and drive business outcomes. Founded in 2009, IAS is headquartered in New York with global operations in 18 offices across 13 countries. IAS is part of the Vista Equity Partners portfolio of software companies. For more on how IAS is powering great impressions for top publishers and advertisers around the world, visit integralads.com.
Equal Opportunity Employer:
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
California Applicant Pre-Collection Notice:
We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].
To learn more about us, please visit http://integralads.com/ and https://muse.cm/2t8eGlN
Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.