Oh Snap!
This job is no longer active - but you can still view the details below.

Technical Product Support Specialist

| Chicago

What We'll Bring:

TransUnion is seeking a Technical Support Analyst to join the ID Vision Operations team. There, you will be responsible for working closely with our support team and customers to troubleshoot issues and identify opportunities to improve the customer experience and highlight risks and gaps that could impact the successful support of a customer.
Working as technical support resource for our customers, you will understand the customers use case, document process flows and provide technical support for our Fraud platforms and products. You will also work closely with the TU Product teams to provide visibility into customer expectations, and act as customer advocate for new features and requirements.

 

What You'll Bring:

  • 3 years of technical support or operations experience in a data solutions environment.
  • Strong technical support background.
  • Strong knowledge of REST principles, Web services, JavaScript and HTTP.
  • Knowledge of data solutions and principals in fraud and risk management.
  • Proven history of problem solving and complex issue resolution.

 

We'd love to see:

  • Ability to consult with internal and external partners to make recommendations to organization, sales and clients
  • Strong ability to work independently
  • Ability to collaborate across teams and levels
  • Proven ability to support of strategic data products and solutions
  • Strong knowledge and familiarity with Fraud Prevention products
  • Attention to detail and project management skills  
  • Strong communication, organizational and planning skills
  • Ability to thrive in a fast paced environment that is change and growth oriented

 

Impact You'll Make:

  • Serve as a technical resource for internal and external clients and partners for current ID Vision solutions
  • Communicate across all levels of client implementations and support
  • Require minimal supervision – able to work without established procedures
  • Able to work in cross-functional teams across departments
  • Able to clearly communicate – including planning and preparation of communications
  • Required to interact across all levels – across TU and clients

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

 
 
 
 
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SASLanguages
    • HadoopLanguages
    • TableauLanguages
    • AccessDatabases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Microsoft ProjectManagement
    • TumblrCMS
    • HubSpotCRM
    • IntercomCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Campaign MonitorEmail
    • MailChimpEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

555 W Adams St, Chicago, IL 60661

What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

More Jobs at TransUnion137 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Content
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Sales
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Product
new
Chicago
Sales
new
Chicago