Technical Support Representative

| Chicago

The Role:
Morningstar offers market data for more than 14 million global instruments including equities, futures, options, commodities, and precious metals on every major exchange worldwide. Brokerage firms, banks, and other institutions power their systems with our tailored data feeds or monitor relevant trading movements using our market data application. The Technical Support Representative will work as part of our dynamic global support team supporting the market data business. Covering one of three shifts that cover from 7am to 7pm, the Technical Support Representative will provide assistance and support to our clients globally. 


Responsibilities:
•    Provide technical support to all incoming client queries during your shift.
•    Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
•    Investigate thoroughly all incoming queries and escalate to your team leader where necessary.
•    Work with Senior technical analysts to provide dedicated and specialist support to key clients.
•    Document all actions in CRM (Service Cloud) and create escalations for other teams in Jira.
•    Provide regular follow-up to clients on all outstanding queries.
•    Assist with creating documentation and knowledge sharing.
•    Actively contribute to process improvement project work

 

Requirements
•    Excellent written and oral communication, with excellent interpersonal skills.
•    Excellent client service skills with a proactive approach, and take ownership of issues as they arise.
•    Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
•    Strong problem solving and analytical skills with high attention to detail, and excellent time management.
•    Good understanding of market data or 1-2 years’ experience in a similar field, working with larger quantities of data.
•    Bachelor’s degree or similar qualification in a technical or financial discipline.
•    Fluency in a second business language is desirable.
  
 

001_MstarInc Morningstar Inc. Legal Entity

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • D3JSLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • SpringFrameworks
    • Maria DBDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

22 W. Washington , Chicago, IL 60602

What are Morningstar Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Compensation at Morningstar is more than a salary. It’s about making positive contributions to both life and work. We give our diverse workforce the choice and flexibility they need to maintain their health, retirement plans, time, and professional growth.

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