Technical Support / Technical Helpdesk (Level 2)
What We'll BringAt TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
What You'll BringExperience in a technical support role
Proactive and thorough in resolving issues and managing escalations
High level of attention to detail
Ability to translate technical terms to end users
Strong organizational skills and experience in multi-tasking and prioritizing job responsibilities
Flexible in resetting priorities and understanding business reasons for changing them
We'd Love to See:
Operating systems: Linux, Windows XP, Windows 7
Querying/Scripting/Programming: SQL, XPATH, XML formatting and standards
Database applications: Oracle, Microsoft SQL, DB2
Understanding of Network technologies: TCP/IP, OSI Model, Load balancers
Experience analyzing, evaluating and troubleshooting data and data formats
Additional Applications: Splunk, CMS (Salesforce), Remedy
Impact You'll Make
Credit industry knowledge/ support experience is highly preferred.
Internet browser configuration experience, especially with security certificates.
Provide analysis and insights on data content for several areas across TransUnion.
Support complex technical applications assistance for configuration/setup, operations, setups, error messages, on-line transactions, systems status and downtime procedures for any of TransUnion products and systems.
Communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems and resolve application issues ·
Lead customer onboarding support initiatives ·
Be the focal point for internal customers (Dev, QA, PM, or Client Manager) needing advanced troubleshooting support and assistance for product releases/updates/patches in QA and UAT environments.