Technical Support Technician
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewCMSO Software Enterprise Technical Support is a group that delivers solutions to the public safety sector. The group is committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. As part of this team, the PremierOne Support team deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description
The Support team is comprised of a group of people supporting Motorola Solutions software and services to the public safety market.
***The hours for this position include nights, weekends, and holidays.***
Responsibilities of the Technical Support Technician include but are not limited to:
- Supports and configures the hardware and software used in customer implementations
- Providing technical support to our customers via phone and email as well as responding to tickets through a web portal
- The person selected for this position will be part of our new Escalations Team. This team will interact with our Engineering and Development teams for the PremierOne Suite and CommandCentral CAD/Mobile/Records suite.
Qualifications:
- High School Diploma or equivalent, Associates Degree is preferred but not required
- 1+ years of experience working in a customer support or tech support environment
- Microsoft Windows Server and Desktop Operating Systems (Active Directory)
- Microsoft SQL Server
- Web servers
- Virtualization Software
- Network Load Balancing and Clustering
- Network Services (DNS, IP, HOSTS, Routing)
- Hardware Blades and SAN’s
- Experience in the Information Technology field
- Excellent verbal and written communication skills
- Basic understanding of technical support centers
- Ability to work individually and within a team
- Ability and willingness to build upon existing skill sets
- Install, configure, and support Motorola Solutions software
- Install and configure required 3rd party software packages
- This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Basic Requirements
- High School Diploma or equivalent
- 1+ years of experience working in a customer support or tech support environment
- Must be able to obtain background clearance as required by government customer
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
