Technical Support Technician
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewCMSO Software Enterprise Technical Support is a group that delivers solutions to the public safety sector. The group is committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. As part of this team, the PremierOne Support team deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description
The Support team is comprised of a group of people supporting Motorola Solutions software and services to the public safety market.
***The hours for this position include nights, weekends, and holidays.***
Responsibilities of the Technical Support Technician include but are not limited to:
- Supports and configures the hardware and software used in customer implementations
- Providing technical support to our customers via phone and email as well as responding to tickets through a web portal
- The person selected for this position will be part of our new Escalations Team. This team will interact with our Engineering and Development teams for the PremierOne Suite and CommandCentral CAD/Mobile/Records suite.
Qualifications:
- High School Diploma or equivalent, Associates Degree is preferred but not required
- 1+ years of experience working in a customer support or tech support environment
- Microsoft Windows Server and Desktop Operating Systems (Active Directory)
- Microsoft SQL Server
- Web servers
- Virtualization Software
- Network Load Balancing and Clustering
- Network Services (DNS, IP, HOSTS, Routing)
- Hardware Blades and SAN’s
- Experience in the Information Technology field
- Excellent verbal and written communication skills
- Basic understanding of technical support centers
- Ability to work individually and within a team
- Ability and willingness to build upon existing skill sets
- Install, configure, and support Motorola Solutions software
- Install and configure required 3rd party software packages
- This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Basic Requirements
- High School Diploma or equivalent
- 1+ years of experience working in a customer support or tech support environment
- Must be able to obtain background clearance as required by government customer
Vaccine Requirement
Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.
If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.