divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging. Our company is professional but fun, dedicated yet quirky. We are fast paced, highly motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if we’re being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a work-hard, play-hard environment with competitive pay and a comprehensive benefit plan.

We’re now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your life’s best work.(sm)

divvyDOSE is seeking an Operations Supervisor to support, lead, and develop a team of engaged student pharmacists, certified pharmacy technicians, and other key team members, in a fast paced, high-tech environment. The Operations Supervisor oversees day to day productivity, performance, scheduling, and labor allocation, with the guidance of the site Manager, Assistant Manager, and pharmacists, and as indicated by overall business objectives. 

Primary Responsibilities:

• Develop, lead and schedule a multi-shift, multidisciplinary team of full and part time employees, including student pharmacists
• Coach and develop employees to ensure we are providing exceptional customer care
• Coach to productivity and quality metrics, evaluation of calls to ensure a strong customer centered focus
• Lateral influence and cross-functional leadership
• Identify operational inefficiencies and/or opportunities, as well as investigate those communicated by direct reports, and escalate to key stakeholders as appropriate
• Tackle new challenges, often with overlapping deadlines
• Attention to detail, ability to multitask, and pivot strategies based on variable metrics and holistic business need
• Microsoft 365 and/or Google Suite usage

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associate degree or equivalent experience
• 2+ years of experience managing 6+ individuals
• Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

• Experience in the pharmaceutical and/or healthcare industry
• Call Center

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Pharmacy, Supervisor, Call center, healthcare, divvyDOSE, Optum, Moline, IL, Illinois