The Wealth Management Trust Advisor role manages client relationships and delivers high quality fiduciary services. Partner assumes primary responsibility for overall client satisfaction as the relationship manager by collaborating with the service team and appropriate NT resources to ensure timely delivery of high-quality fiduciary service, issue resolution, effective communication of client needs to partners, and development of advisory relationship with client.
Manages assigned account base of wealth management clients by working with clients and their professional advisors to develop a thorough understanding of the client's needs and goals. Exhibits working knowledge of governing documents and account agreements. Exhibits knowledge of fiduciary duties and applicable laws, including trust and tax law, estate planning techniques, financial planning, asset management and prudent investment principles. Seeks continued development of fiduciary and advisory skills through training and experience.
Guides client conversations for life driven wealth management. Provides proactive advice to clients on NT's products/services, emerging issues, regulatory/tax changes, and appropriate actions for the client. Combines technical knowledge with fact finding and analysis to develop advice-driven solutions for clients. Explains complicated concepts to clients in a thoughtful way using non-technical terminology.
Maintains a working knowledge of various NT resources and utilizes fiduciary knowledge, experience, and NT resources to identify opportunities for relationship enhancement.
Focused client service with responsiveness, diplomacy and tact; proactive client contact through written and verbal communication with suitable frequency. Exhibits excellent time management skills.
Builds and maintains knowledge of NT fiduciary standards and practices, applies fiduciary knowledge and judgment to fiduciary relationships. Understands and complies with internal policies, processes and procedures to effect prudent risk management and judgment. Recognizes fiduciary risk issues and seeks appropriate resolution.
Cultivates relationships with referral sources and centers of influence to build the business; identifies and develops new business opportunities.
Teaches and mentors less experienced partners.
Work collaboratively with internal partners and external professional advisors in identifying client needs and goals and developing advice-driven solutions for clients.
Travels to meet with clients where appropriate considering revenue, new business opportunities, or servicing requirements.
Operates independently; has in-depth knowledge of business unit / function
As subject area expert, provides comprehensive, in-depth consulting and leadership to team and partners at a high technical level
Carries out activities that are large in scope, cross-functional and technically difficult
Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities
Responsible for direct interaction with different committees and/or management
Strategic in developing, implementing and administering programs within functional areas
The successful candidate will benefit from having the following competencies:
5-7 years' experience in fiduciary servicing, in personal trust, estate administration or related fields.
CFP or CTFA desired.
Knowledge of fiduciary and financial products and services, usually acquired through related work experience, is required to manage client accounts.
Technical knowledge of investments, tax, legal, and operations usually acquired through formal education or related experience is required to service clients.
Knowledge of fiduciary standards, principles, and applicable laws and regulations usually acquired through training, seminars, or law school is required to administer accounts.
Skills in negotiating, problem solving, delegating, leadership, and sales are necessary to service the client relationship.