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Vice President, Supply Chain Operations

| Chicago

Vice President, Supply Chain Operations

FTD Companies, we continually evolve the business by promoting a culture were our Supply Chain Operations helps transforms our business through championing quality products, customer-meaningful solutions and insights, supplier quality, and business-impacting results. We strive for the best end-to-end customer experiences, reinforced through the closed-loop process of communication, and flawless delivery with high perceived quality as well as value for every order.

We are looking for a smart, experienced, operationally-oriented, senior leader who will transform our direct-to-consumer, floral supply chain practices to create a best-in-class approach to 1) perishable product sourcing, 2) demand planning, and 3) product delivery, to enable industry-leading customer satisfaction. In this newly created role reporting directly to the business unit leader, you will partner with suppliers to source the highest quality flowers, floral hard goods, and other perishable gifting products, and ensure on-time customer delivery, high customer satisfaction, at competitive fulfillment costs.

As the head of Supply Chain Operations for the consumer business, this role requires a high level of independent and innovative thinking, willing to challenge established ways of operating. The ideal candidate has a pattern of setting ambitious direction, working collaboratively, leading game-changing initiatives, setting a high-performance bar, and delivering results. This is a unique opportunity to have a high-profile role in the transformation of a critical discipline within our company, and the leader must be passionate about the customer experience. 

You will directly influence results by working cross-functionally to ensure alignment and drive results, including Quality Assurance, Supplier Quality, Procurement, Consumer Insights, Customer Service, Operations/P&L, Marketing, and Merchandising teams. You will lead analytical and quantitative "deep dives" into supply chain data and customer feedback to help drive enhancements with a high level of service to internal customers.

You will contribute to building a customer-focused Supply Chain team that thrives on customer satisfaction, quality, fulfillment, and improve measured customer loyalty and satisfaction. You will also lead;

  • You ask why and invent better ways of doing things
  • You develop a playbook to deliver the right product to the customer, on-time, and in a cost-effective way, across all fulfillment channels. Build structure and process bringing significant, measurable, and repeatable results in cost reduction, product quality improvement, and supply growth/capacity
  • You identify suppliers, build strong external relationships, and negotiate cost competitive rates
  • You instill a defection reduction mindset. Benchmark, track, and performance manage KPIs
  • You establish credible, long-range, item-level demand and supply forecasts, working collaboratively with key stakeholders
  • Leverage data and analysis to continuously optimize our vendor, fulfillment, and distribution footprint mix
  • Leverage strong analytical and quantitative skills to analyze data and translate it into action
  • Communicate effectively with all levels of the organization in a simple and concise fashion. Create buy-in and quickly establish credibility with key cross-functional partners including Merchandising, Site Merchandising, Marketing, and Florists
  • You are fun to work with and possess a no-nonsense approach to accountability and results
  • You hire the best and develop talent to be our future leaders
  • Maintain productive working relationships with all functions, Customer Service, Marketing, Merchandising, and Finance. Work in concert with peers in other business units.
  • Oversee pipeline, prioritization, and execution of quality Research and Development as well as New Product Introduction process

What we seek is a Vice President, Supply Chain Operations with the ability to facilitate the collection of primary data throughout the supply chain that affects quality while coaching and mentoring employees and peers to succeed. These are what we are looking for;

  • Brains, ambition, energy, and passion. Possess big thinking with a long-term horizon
  • High sensitivity to great customer experience. Deep dive customer pain points and urgently resolve
  • Bias for getting things done and a track record for achieving lofty performance expectations
  • Hands-on leader who is willing to roll up their sleeves and be scrappy. Able to give clear direction, inspire, and hold others accountable
  • Strong negotiator aiming for win-win-win outcomes
  • Drive perpetual process improvement. Acts when sees opportunities. Naturally motivated and does not wait for direction
  • Strong business acumen. Understands a P/L and how to drive profit levers
  • Highly organized, prepared, and a persuasive, confident communicator across all audiences
  • Analytical and quantitative; oriented towards making data-based decisions with 360-degree views
  • Ability to explain complex issues in a simple way
  • Build strong relationships across the organization and collaborate across multiple disciplines acting with the authority of the business unit leader
  • Embraces constructive feedback and in return, delivers constructive feedback, all within the spirit of getting the better business performance and customer satisfaction outcomes
  • Supply Chain Management, Business, Economics, or Engineering degree from a top institution. 15+ years of supply chain management experience (agency, CPG, retail) including 5+ years in an e-commerce environment, or other highly relevant experience. Track record of increasing responsibility and upward mobility. MBA and Six Sigma certification preferred
  • Manage people spread across multiple locations and willingness for infrequent travel

What we offer is an opportunity to be a part of a team that shines under pressure and challenges you exceed your goals. We encourage and welcome out of the box ideas in all areas of the business as we push for efficiency and collaboration. We much enjoy all the benefits of working for a digital E-Commerce Company.

Join us and contribute to our digital transformation! While you are part Supply Chain Operations team, you will have a broader impact on the overall growth of the business. Consider joining one of the few high-traffic E-Commerce companies that can offer you the possibility of adding your fingerprint on the development and resurgence of a 109-year-old company.

Reporting to: Rob Van Auken

Location: Downers Grove

Hours: Full-time Monday through Friday

Connect on LinkedIn with the Recruiter: Duarte R Mendonca

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We also have an office in the heart of Downtown Chicago at 1. North Dearborn

An Insider's view of FTD

What does your typical day look like?

As Brand Manager, I am constantly working to ensure we are engaging with our consumers and living out our brand vision via all channels. My day is 100% collaborative, between meeting with channels managers, reviewing new campaign launches - building a brand takes teamwork. When you have an online business, your consumers are shopping with you 24/7,

Kristin Byrne

Brand Marketing Manager

What unique initiatives do you have that encourage innovation?

I have had the opportunity to build a platform from the ground up. Opportunities like these are few and far between in this day and age. FTD has been like a master class in leadership for me, and it has produced a fundamental mind shift for me on what leadership means.

Dimple Rao

VP of Product Management and UX Design

What's the biggest problem your team is solving?

On our FOL team, we are creating a feature complete platform migration for all of our florist sites. This is a rather large task in that most of our florist sites look like they were created in the .COM era of the internet. Our new platform will provide huge UX boons. In addition to self-improvement, it may also attract new florist partners

Michael Walsh

Software Engineer

What are FTD Perks + Benefits

FTD Benefits Overview

FTD is dedicated to you and your family. We work hard to provide a wide range of competitive and affordable health care benefits that reflect your changing needs. Our goal is to empower you with the resources and flexibility you need to live well, be well. The benefits you elect will start the first day of the month following the date of hire.
Our benefits offerings include medical, prescription, dental and vision coverage, a company contribution to a Health Savings Account (HSA), life, accident, and disability insurance, paid time off, and tuition reimbursement. We are committed to providing fair compensation to all of our employees, including performance-based compensation incentives for many of our positions. FTD, Inc. is a premier floral and gifting company. We offer very generous employee discounts on our FTD.com and Proflowers brands.

Culture
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
If you are eligible for benefits, you can enroll in an FSA regardless of whether or not you are enrolled in FTD’s medical plan.
Disability Insurance
FTD offers short and long term disability at no cost to you. The disability benefits will replace up to 67% of your weekly base income up to $2,500/week for STD and up to $10,000/month for LTD.
Dental Benefits
FTD offers two great dental plans through Aetna. A Dental HMO with co-pays where you choose your Primary Care Dentist and a Dental PPO which has benefits in and out of network.
Vision Benefits
FTD offers vision coverage through Eye Med which offers a broad network of nationwide providers to choose from to meet your vision needs. Retailers such as LensCrafters, Pearle Vision, , and JCP
Health Insurance Benefits
FTD offers three medical plans through Aetna to choose from including one EPO where you choose a Primary Care Physician and two PPO High Deductible Health Plans (HDHP)
Life Insurance
For employee coverage of 2x base salary up to $600,000. *Per IRS regulations, the cost FTD pays for coverage above a certain level is considered “imputed income,” and is included on your W-2.
Wellness Programs
We know how important wellness is to your overall success. The FTD Wellness program is here to help you identify and achieve your health and wellness goals.
Onsite Gym
Our One North Dearborn location offers an onsite state-of-the-art fitness center, cycle center and bike room.
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Depending on the department and role, FTD offers some scheduling flexibility. We also offer summer hours so that our team members can enjoy extended weekends and fun in the sun with family and friends
Remote Work Program
Family Medical Leave
Care for yourself or a family member who is seriously ill, to care for a newborn or newly adopted child, or to attend to the affairs of a family member who is called to active duty in the military.
Vacation & Time Off Benefits
Generous PTO
FTD recognizes 9 paid holidays each calendar year and allows employees to take time off for vacation, personal responsibilities and sick time.
Paid Holidays
FTD recognizes 9 paid holidays each calendar year.
Paid Sick Days
Perks & Discounts
Casual Dress
FTD allows employees to wear casual workplace attire every day, not just Fridays!
Commuter Benefits
Take advantage of the pre-tax benefit, you may elect up to the IRS limit of $260/month for transit and $260/month for parking.
Free Daily Meals
During FTD’s peak season such as Valentine’s Day, Mother’s Day, and Christmas FTD often provides lunch to thank employees for their hard work (along with the occasional just because lunch).
Game Room
Our game room includes Ping Pong.
Some Meals Provided
We provide food during Peak Season.
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Up to $2,500 after one year of employment
Promote from within
Online course subscriptions available
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