Pricing Operations Manager

| Remote
Employer Provided Salary: $124,000-$171,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Location - US Remote
Cloudflare is seeking a Pricing Operations Manager to bring our packaging and pricing to life through our systems and processes.
You will be responsible for our growing suite of offerings. You will collaborate cross-functionally with Pricing, Product, Sales Operations and Systems/IT to bring our strategies to life through our systems (SFDC, SFDC CPQ, Stripe, Netsuite). A successful candidate will have a proven track record partnering with IT, Finance and Sales Operations to create streamlined processes and an effective collection of SKUs.
This is an individual contributor role, reporting to the Pricing Operations Sr. Manager.
Job Responsibilities

  • Drive pricing process innovation to knock down operational barriers and drive operational efficiency to accelerate growth
  • Drive improvement, simplification, and automation across the team by building scalable work processes and eliminating inefficiencies
  • Ensure operational readiness for orderability, coordinating with cross-functional partners to enable readiness to sell, deliver, and support new products
  • Represent Pricing in go-to-market launches, ensuring pricing requirements are prioritized and successfully implemented
  • Build productive relationships and feedback loops with partners including Product, Sales/Partner, Sales Operations, IT, Deal Desk, Legal, and Finance teams
  • Document pricing implementation requirements, process flow diagrams, and use cases across CPQ and Pricing workflows
  • Participate in implementation and enhancement projects for Configuration, Pricing and Quoting (CPQ), including user acceptance testing to validate development meets business requirements
  • Serve as a trusted advisor on pricing, product configurations, orderability and go-to-market processes
  • Execute, document and support all pricing related work for price changes. Support Finance in maintaining SOX compliant processes and documentation
  • Maintain strong controls in our procedures, support compliance requests, identify challenges and propose remediation plans
  • Effectively collaborate with business partners to set objectives and timelines to executing price updates and to remediate processes that cause update errors
  • Communicate project status, milestones, and dependencies to cross functional stakeholders
  • Maintain the security and confidentiality of information
  • Translate ideas and concepts into practical applications and generate new ideas that add value


  • 5 years of related work experience is required
  • Bachelor's Degree or equivalent work experience
  • Experience with SaaS and subscription products as well as an understanding of best practices for enterprise B2B selling models
  • Prefer familiarity with Pricing / Quote to Cash processes for different route to markets, including eCommerce, Direct, and Partner/Reseller/Distributors as well as how they can be supported in systems (end to end) conceptually
  • Understanding of best practices with off the shelf enterprise CPQ/Quoting system and how they can help scale business with speed
  • Experience with and understanding of best practices with, SFDC CPQ (including object data structure) and Jira preferred
  • Thrive and excel working within a fast pace, active environment and can handle the ever-changing needs of many internal and external customers globally
  • Strong organizational and interpersonal skills as well as written and verbal communication skills
  • Excellent attention to detail and a high degree of professionalism
  • Ability to manage and prioritize multiple responsibilities
  • Willingness to work towards solutions; internally motivated
  • Learn fast and adapt to process/system changes quickly
  • Must be able to work both independently and as a team
  • Proficient in Google Suite including Docs and Slides

Compensation may be adjusted depending on work location.

  • For Colorado-based hires: Estimated annual salary of $124,000 - $152,000.
  • For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $132,000 - $162,000.
  • For Bay Area-based hires: Estimated annual salary of $140,000 - $171,000.

This role is eligible to participate in Cloudflare's equity plan.
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan

Time Off

  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you'd like to be a part of? We'd love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.

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