The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout.
This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management.
The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to.
The strong emphasis on process improvement is to ensure that any/all processes are still meeting the OCC evolving needs. This role will dovetail with the Incident and Problem processes to identify CI opportunities and come up with plans to address any chronic processes and/or environmental issues that are identified and drive them to resolution. These processes will include but not be limited to the following topics - performance, capacity, stability, and operational best practices.
Primary Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
Focus on shifting the overall operational posture from re-active to pro-active.
Analyze and report upon Production performance CI opportunities.
Analyze and report upon Production capacity CI opportunities.
Analyze and report upon Production critical-path processing CI opportunities.
Stand-up SWAT’s if when needed to drive resolution of ongoing Production issues.
Identifies and diagnoses complex problems and factors affecting Production performance.
Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions.
Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed).
Consult & evangelize for operational best practices.
Collaborate across domains (ie. network, db etc) to assist with application tuning.
Adhere to any/all Production security requirements and best practices.
Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change).
Actively participate in Incident, Problem & Change as a ‘shepherd’ for all things Production.
Analyze repeating alerts to pro-actively identify environmental issues.
Surface any/all environmental & operational risks identified.
Evangelize for repeatably automated processes that can be scaled.
Prioritizes and align efforts to Production availability requirements and business priorities.
After hours, weekend work may be required during off hours maintenance windows.
Other duties as assigned.
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
Good consultative, communication, analytical, and judgment skills.
Good time management skills.
Ability to identify Continuous Improvement opportunities.
Ability to design and/or improve processes and procedures.
Ability to work effectively with clients, other systems technical staff, consultants and vendors.
Suggests solutions that make sense and are in line with future technology direction.
Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information.
Optimizes the use of all available resources, and approach issues with pragmatism.
Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results.
Advanced knowledge of Linux administration.
Advanced knowledge of Networking.
Working knowledge of ITIL principles.
Understands technical monitoring and metrics.
Sophisticated understanding of enterprising technology.
Mature understanding of the relationship between software, hardware and network.
Knowledge of Clearing and Finance industry
Knowledge of Application life cycle and deployment
Incident/Problem management experience
Education and/or Experience:
Bachelor’s degree in Computer Science, Telecommunications or a related discipline
Fifteen (15) or more years experience in supporting the Production environment or an equivalent combination of education and work experience.
Advanced Linux Administration and Networking skills required.
The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities.
At least three (3) years’ experience successfully leading technical teams.
Certificates or Licenses:
Industry certifications in the areas of ITIL a plus