Director of Digital Product Management

| Chicago
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Purpose of the Role:

Pampered Chef seeks a strategic, visionary, and business-minded leader who thrives on providing an excellent product experience to the users of our ecommerce, and SaaS platforms. This leader will have a strong track record of leading Agile product owners in analyzing features/functions, identifying high-value opportunities, and delivering metrics-driven results. This position will influence, drive, and have exposure to a wide range of frontend user experiences as well as backend system technologies and integrations. It will oversee developing ongoing strategies and roadmaps to drive business results across various channels.

Key Responsibilities:

  • Partner closely with the CTO and CMO on strategic planning, prioritization, and execution.
  • Leads the product technology team and owns the product roadmaps for ecommerce, and SaaS platforms.
  • Owns and runs product council to define thematic priorities and roadmap decision making.
  • Understands how business metrics link to product usage and can show clear ROI on feature investments.
  • Works with Engineering to balance feature delivery with other initiatives related to availability, capacity scalability and quality.
  • Uses Agile methodologies to prioritize and manage feature development and delivery.
  • Working with Engineering, develops new product concepts using MVP prototyping and A/B testing approaches.
  • Responsible for communicating product solutions and benefits to customers and stakeholders; including knowledge transfer and training for on-going management of features.
  • Gathers user feedback and platform usage metrics to guide product investment decisions
  • Works with customer support teams to measure and understand product performance and drive down support needs.

Competencies for Success:

  • Balances Stakeholders
  • Business Insights
  • Communicates Effectively
  • Cultivates Innovation
  • Customer Focus
  • Decision Quality
  • Drives Vision and Purpose

Measures of Success:

  • Positive ROI in aggregate for products delivered by team
  • Maintain an acceptable backlog of stories to minimize downtime of teams
  • High quality software product delivered that meets desired business outcomes

Education and Experience:

  • Bachelor’s degree in business management (MBA preferred). Minor or related experience CS or engineering.
  • 5 to 7 years experience developing (ideation) and delivering ecommerce and/or SaaS features that resulted in measurable market success.
  • In collaboration with other stakeholders create strategies and roadmaps backed by metrics that justify activities and establish targets that are measurable
  • Experience using the Agile project framework and methodologies.
  • Can demonstrate a consistent a track record and ability to identify business objectives, develop and implement a business strategy, establish clear/accurate success metrics and make reliable business decisions during execution.
  • Demonstrated technical acumen with an ability to understand technology solutions and potential tradeoffs – able to clearly communicate technology concepts and anticipated outcomes to business users.
  • Excellent written and verbal communication and presentation skills; comfortable presenting to executive-level management.
  • Frontend customer experience focused on acquiring and retaining customers
  • Exposure to promotions, payments, security, product, and other core functions of an online retailer
  • Can show effective use of customer feedback and platform performance tools and approaches and how they feed into and drive the product roadmap.
  • Must be very well versed with web analytics research tools/processes and distilling conversion drivers from user behavior research
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • OracleDatabases


We get to mix it up! PC has offices in Addison and in downtown Chicago.

What are Pampered Chef Perks + Benefits

Partners with Nonprofits
Pampered Chef hosts Help Whip Cancer fundraisers with the American Cancer Society and is a proud partner with Feeding America's Round-Up from the Heart Program raising more than $26 million since 1991
Friends outside of work
Eat lunch together
Intracompany committees
Our FUN Committee plans monthly events from game nights, happy hours, Halloween contests, and summer BBQs.
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker, and 4 weeks of leave for the secondary caretaker.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Happy Hours
Professional Development Benefits
Lunch and learns
Pampered Chef hosts occasional Lunch and Learns for employees.
Promote from within

Additional Perks + Benefits

Each and every coworker makes a difference every day by asking tough questions, finding the answers, and then making it happen—our entrepreneurial employees are the key to our success! Pampered Chef is big enough to implement cutting-edge technology, and small enough for all ideas to be heard and challenged.
We are a learning focused environment—we want you to learn from us, and we expect to learn from you and what you’re passionate about! We even provide training and development for added brainpower.

We collaborate every day in a high-tech space with writable walls, open collaboration zones, quiet “I need to contemplate” zones, and fun zones with ping pong, basketball, and bags, of course. No boring cubicle farms here!

We are concerned about your physical and financial well-being and offer BC/BS PPO or HMO health plans, dental, disability, matched 401K, life insurance, on-site fitness center, comfy chairs, on-site cafeteria, and dry cleaning valet service.

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