Director Product Management at Home Chef

| Chicago
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Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the action, we’re ready to connect with you. There are no limits to where we can go together.
As the COVID-19 situation continues to escalate in the US and around the world, we are committed to keeping our teams and their families as our greatest priority. To that end, we are making some adjustments to the way we will be doing business in the upcoming weeks. We are taking all the necessary precautions to keep our employees and customers safe, and would love to have you on our team as we can continue to serve our communities.
Summary of Responsibilities: 
The Technology Product Team at Home Chef is responsible for collaborating cross-functionally with stakeholders, engineering, and design to develop thoughtful technology solutions that provide a great user experience. We support products and technology that span the entire business - from our customer-facing website and mobile app, to internal tools that support our supply chain and operations teams. We pride ourselves on being great thought-partners and problem-solvers, and are always driving towards making an impact.

Detailed Responsibilities:

  • Build and maintain a near and long term technology roadmap that enables Home Chef to achieve company-wide targets and initiatives:
  • Understand company and stakeholder strategy to compile a near and long-term technology roadmap
  • Continually refine and re-prioritize roadmap based on business needs, stakeholder feedback, and tech capacity
  • Use data and input from engineering leadership input to estimate project impact, return on energy and time invested, and effort required
  • Ensure balance between near-term impact and quick wins with longer, more strategic initiatives
  • Establish effective communication channels to provide stakeholder visibility into prioritization and roadmapping
  • Advocate for high-impact, needle-moving initiatives by continually gathering feedback from customers and maintaining a perspective on industry trends:
  • Structure and build effective business cases to pursue new, innovative technology that improves the customer (or stakeholder) experience
  • Build processes to continually gather and share the voice of the customer (or stakeholder)
  • Follow industry trends and regularly benchmark Home Chef’s tech features against competitors, other e-comm players, and 3P Software
  • Research 3P Software when appropriate and evaluate make-vs-buy decisions
  • Oversee large-scale, cross-functional tech initiatives:
  • Establish clear team ownership lanes and expectations as well as reasonable deadlines
  • Communicate progress to cross-functional team
  • Partner with engineering leadership to develop performance metrics and effective goal setting strategies
  • Plan short and long-term hiring and team structure decisions:
  • Work with engineering leadership and product managers to define team structure that enables near-term progress as well as growth and product evolution
  • Establish boundaries and clear ownership between teams
  • Identify stakeholders and working partners, and define expectations for both sides of the org (i.e. what will both tech and stakeholders contribute to ensure success)
  • Structure effective cross-functional working teams, team norms, and meeting cadences
  • Lead a team of product managers:
  • Assist with day-to-day decisions and creative problem solving; provide professional development opportunities and coaching
  • Help product managers to think through effective team management, such as goal setting, meeting cadence and content, and time management
  • Position team to develop great interpersonal relationships up, down and across the organization

Key Traits and Behaviors: These key traits are tied directly to our core values, and encompass your role of consistently delivering value to our customers.

  • Customer Value: Deeply understands and communicates ideas that will serve our customer and business needs. Actively promotes customer-based research and data to drive product needs.
  • Business Impact: Understands the vision and strategy of the company. Gathers business requirements and develop technology solutions that drive towards impact.
  • Clear Communicator: Able to speak many different stakeholder languages: across users, senior management, technology and design. Adds clarity and structure to unstructured ideas in a way that enables the team to reach desired objectives and key results.
  • Rigorous Prioritization: Consistently frames ideas in terms of impact and effort, utilizing knowledge of Home Chef’s Technology Stack and UX principles. Clearly communicates product trade offs, scope, and timelines to stakeholders.
  • Growth Mindset: Understands that the team and organization are all in constant growth, and is flexible when priorities change. Enables a culture of learning and iteration.
  • Team & Culture: Drives team forward through thought leadership, customer-focused decision making, and process improvement. Actively seeks out ways to improve inclusiveness for all team members.

Qualifications: The requirements listed below are representative of the knowledge, skill, ability and/or other characteristics needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

  • Exposure to programming
  • In-depth understanding of systems design as well as project management techniques
  • At least six months of experience using project management tracking tools 
  • Flexibility to travel up to 20% of the time (Operations Technology specific) 
  • Flexibility to be on-call to help support developers with client requests
  • Up to one year of post-high school training such as in a business school, community college or vocational training.

Perks/Benefits:
- Comprehensive Medical, Dental, and Vision Insurance – benefits start the 1st day of the month following your start date 
- Company paid Life Insurance, Short Term Disability and Long Term Disability
- 401k Employer match - 50% on the $1, up to 6% of the employee's earnings 
- We offer flexible spending accounts (FSA) for qualified Medical, Dependent Care, Parking, or Transit expenses
- Flexible paid time off (PTO) policy, plus sick days 
- Generous Parental Leave 
- Great Work/Life Balance – We value and support each individual team member
- Quarterly company-wide “Town Hall” meetings 
- Ongoing professional development opportunities by level and function
- Your choice of Windows or Mac laptop, plus an extra screen 
- Onsite gym 
- Weekly Fooda credit
- Newly renovated office in the historic Old Main Post Office which is located close to multiple Metra and CTA options
- Employee discounts through Perkspot
- Discounts on Home Chef meal kits and at Kroger stores
- Casual dress in a fun, friendly and collaborative work environment
Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!
Home Chef is an equal opportunity employer.
To view the California Applicant Notice click here

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • OptimizelyAnalytics
    • IllustratorDesign
    • SketchDesign
    • AsanaManagement
    • TrelloManagement

Location

Located in the iconic Old Chicago Post Office. The office is easy to get to by various train and bus stops being close by. https://post433.com/

An Insider's view of Home Chef

What’s the vibe like in the office?

Home Chef is all about building relationships and getting to know team members on a personal level. Our new office was designed with the idea of being at “home” in mind. There are lounge chairs and collaborative spaces where we are constantly meeting with co workers from different teams to brainstorm and ideate!

Mel Rocha Cheng

Retail Brand Manager

How do you collaborate with other teams in the company?

Being on the New Product Development team, we are very fortunate in the fact we get to interact with almost every team at Home Chef! In my role specifically, I have the chance to utilize my interest and core skill set in consumer and data insights to help inform our cross-functional teams of different lanes of innovations we can take next!

Scott Milling

Senior Insights Analyst, New Product Development

What are some things you learned at the company?

One of the greatest lessons I’ve learned here at Home Chef is what it means to have great leadership. 2020 has been one of the most chaotic years I’ve ever experienced in Operations but having a management team that cares about getting the job done AND ensuring the teams well-being has been such an amazing learning experience!

Jamie Marshall

Special Projects Manager, Operations

What unique initiatives do you have that encourage innovation?

We do a great job weaving innovative thinking into our day-to-day and make it a priority so much that we have “curiosity” as one of the core values for the company. The tech team holds regular brainstorming and competitor tear-down sessions and day-long “hackathons” where we’ll focus on solving a specific problem or building a certain product.

Katie Bevier

CTO

How does the company support your career growth?

Home Chef is constantly growing and moving forward so things never get boring or stagnant. There are plenty of opportunities to grow professionally and to move forward within the company because we are empowered to speak up and to contribute.

Nigel Palmer

Executive Chef

What are Home Chef Perks + Benefits

Culture
Volunteer in local community
We offer volunteer days at The Greater Chicago Food Depository. Our Employee Resource Groups are actively engaged in volunteer events throughout the year.
Partners with Nonprofits
Home Chef has partnerships with The Greater Chicago Food Depository and Feeding America.
Friends outside of work
Eat lunch together
Intracompany committees
HC Connect is our internal team who puts together social events and programs for our teams
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
CookOUT (LGBTQ+), Black ERG, Parents Group, Women's Group and Home Chef DEI Council
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
You know your schedule best!
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Home Chef hosts company outings Semi-annually.
Free Daily Meals
Weekly Fooda credit which equals to one company paid lunch per week .
Game Room
Our game room includes ping pong, board games and video games
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
We are currently offering $50 per month to all remote employees to help pay for home office expenses
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Home Chef hosts lunch and learn meetings once per quarter.
Promote from within
Paid industry certifications

Additional Perks + Benefits

We are always looking at new perks and benefits to offer to our employees.

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