Global Fraud Solutions Product Manager

| Chicago

What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

This Global Fraud Solutions product manager is a fully qualified professional, preferably with deep domain expertise in using data and analytics to help customers fight fraud and create “friction right” experiences for consumers trying to use their solutions/ products. The person in this role is responsible for overall solution capabilities, roadmap, strategy, and planning that serves all relevant industry verticals and international regions for TransUnion.

You will build and steward the implementation of the product plan, gather the voice of the customer to confirm value assumptions, define the product roadmap, provide thought leadership, and lead the overall core solution product management, globally. This role will lead, plan and track all phases of the product life cycle, from inception through introduction into the marketplace, working closely with Product Development, Operations, cross-functional support, and other go-to-market teams.

The Team’s Focus:

Global Fraud Solutions team is responsible for the overall business that helps our customers to fight identity fraud and establish trust with good consumers. We partner across TransUnion to develop and set our solution strategy, prioritization, go-to-market, sales, distribution, and ensure our solutions deliver clear value that meets and exceed our Customer’s needs. Along with our partners, we are accountable for our solutions’ performance and value, and ensure we remain within appropriate legal and regulatory boundaries, always keeping the end-consumer's needs in mind.

What You'll Bring

7+ years of global product management experience. Strong product management discipline with demonstrated success leading cross-functional product teams

Strong collaborator with a problem-solving, design-thinking, customer-centric mindset; highly curious

Demonstrated knowledge of Agile methodologies

Experience developing product roadmaps for data and/or technical solutions in a B2B environment

Compelling and effective communication, cross-functionally and at all levels, internal and external

Exudes accountability and ownership and is passionate about the problem the products solve

Experience and perspectives on interfaces for integrated solution management, dashboarding, and performance reports

Familiar with orchestration capabilities that may be required for both fraud management and consumer authentication use cases

Impact You'll Make

Own the strategy for delivering a market-leading comprehensive solution platform that integrates multiple individual solution capabilities and drives unified APIs, performance requirements, and integrated delivery of solutions

End-to-end responsibility covering product strategy/innovation, feature requirements and definition, GTM, commercialization, ongoing product health and maintenance; leads cross-functional teams and ensures alignment across all stakeholder groups

Owns product vision, business prioritization, and roadmap; develops business cases and advocates for investment as needed, which includes partnering with Market (revenue) and IT (investment) teams

Spends time with clients capturing VOC and applying design thinking principles to understand their problems and needs; works with product development teams writing comprehensive product epics and defining solution intent and high-level capabilities

Participates in Agile development ceremonies, drives PI Objectives and Release content via prioritized Features and Enablers; has the scope of authority for setting PI priorities; can say “no” in multiple directions: Stakeholders, Managers, and Product Owners; establishes feature acceptance criteria & accepts as done

Thought leader and evangelist for both external and internal audiences

Applies a commercial, user-centric mindset to build robust, market-back GTM strategies that are based on developing targeted needs-based market segments; informs pricing

Ensures the successful roll-out of new products to Market & Sales teams, supports the development and delivery of comprehensive product training

Monitors and analyzes product financials, KPIs, customer feedback, and the competitive landscape to identify gaps, weaknesses, and opportunities in any part of product delivery

Manages overall product health including the product backlog, ongoing product support, and product sunset strategies

Engage with peers within Credit Risk Solutions (Scores, Alternative Risk Solutions and PRAMA) as well as other Global Solutions such as Marketing, Fraud and Diversified Solutions to ensure cohesive offerings

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

555 W Adams St, Chicago, IL 60661

What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them. We also offer a matching gift program.
Partners with Nonprofits
TransUnion partners with non-profits such as Child Rescue Coalition and Credit Abuse Resistance Education (CARE).
Friends outside of work
Eat lunch together
Intracompany committees
TransUnion has a Community and Associate Services Team (CAST), which is responsible for planning events, such as our annual holiday party, take your child to work day, company BBQ, and more!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer virtual yoga and meditation, fitness classes and sponsored races.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
15% discount on TU stock twice a year
Performance Bonus
Match charitable contributions
We offer a matching gift program for associates who choose to make financial contributions to their selected causes. TransUnion will match up to $2,000/ yr for each associate.
Child Care & Parental Leave Benefits
Child Care Benefits
[email protected] provides backup childcare and eldercare for TU associates.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Annual holiday party, company BBQ and take your child to work day
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
We offer associates globally 1:1 career coaching with our career advisor. Additionally, we have various mentorship opportunities across areas of the business as well as across levels.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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