McDonald's Global Technology header image
McDonald's Global Technology
McDonald's feeds and fosters communities in more than 100 countries worldwide.
Chicago, IL

Office Network Product Delivery Manager at McDonald's Global Technology (Chicago, IL)

Sorry, this job was removed at 11:05 a.m. (CST) on Wednesday, December 21, 2022
Find out who's hiring in Chicago.
See all Product jobs in Chicago
Apply
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Job Description
Company Description:
McDonald's new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
Leading this revolution is McDonald's Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It's bonus points when you get to see your family and friends use the tech you build at their favorite McDonald's restaurant.
As we have matured as an engineering organization and seen the demands for technology grow exponentially, we're gearing up to deliver on the next set of opportunities for the business. We are building up an engineering team in house accountable for our strategic products. We'll have diverse squads made up of engineers with traditional and specialized skillsets, both from internal engineers coupled with our partners, to help us flex with demand and solve technology innovation challenges done at an incredible scale.
Job Description:
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers.
Reporting to the Office Network Product Director and working closely with the entire GTIO team, our global markets and partners, the Office Network Product Delivery Manager (Americas) will manage all delivery aspects of the Office Network Product to US corporate offices and US and Canadian market offices. Responsible for ensuring a quality, reliable, best-in-class product is successfully delivered to our markets.
This is an exciting opportunity for an experienced Product Manager to help shape and delivery of network products and services to the entire McDonald's environment.
Accountabilities & Responsibilities:
  • Delivery lead of the Office Network Product to US corporate offices and US and Canadian market offices, comprised of several Network Platforms, including: SD-WAN, MPLS, Internet, Fiber Ring, Fiber Cross connect, Site-to-Site VPN, SDA, LAN and WLAN (Cisco and Meraki).
  • Drive Product adoption as the focal point for customer engagement and deployment roadmap planning
  • Facilitate the deployment of the Product to internal customer's new sites through managed service providers
  • Deliver operational excellence and continual service improvement of the Product through:
    • Intake and change review, planning and approval
    • Major Incident representation and partner guidance to reduce business impact of P1 incidents, managing stakeholder expectations
    • Incident retrospective and Problem Management
    • Partner management to drive reductions in MTTR and incident counts
  • Seek network platform integration and automation opportunities, supporting the Office Network Platform Manager and Office Network Architect with customer feedback and operational insights
  • Manage product backlog, lead sprint deliveries and facilitate Agile/Scrum ceremonies.
  • Facilitate customer feedback and drive customer satisfaction improvement
  • Financial management of timely and accurate customer chargebacks
Qualifications:
  • Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.
  • Strong analytical skills to critically evaluate information gathered from multiple sources.
  • Ability to manage stakeholder expectations and resolve conflict.
  • Ability to manage vendors/partners and drive results.
  • Ability to validate data obtained via other techniques and expose new areas for elicitation.
  • Superb communication, presentation and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language.
  • Ability to understand business challenges, drive process improvements and translate into solutions.
  • Detail-oriented, with excellent analytical, technical, and problem-solving skills.
  • Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world.
  • Exceptional verbal and written communication skills including the ability to influence multiple parties towards common goals.
  • Highly collaborative along with independent critical thinking and creative problem-solving skills
  • Highly organized and detail-oriented, with the ability to keep many engagements active at once
  • Comfortable with ambiguity and ability to navigate uncertainty.
  • Naturally elevates others and creates a culture of belonging through engaging high-performing teams.

Experience
  • 5+ years' experience in a Network Service Delivery/Product Manager role gained in multi-cultural, large global organizations
  • 5+ years' experience deploying, supporting and managing core enterprise networks in the following technical network background areas: Cisco Routing & Switching, Cisco Viptela SD-WAN, ISE, VPN, MPLS, Internet, Cisco on-premise LAN & WLAN, Meraki LAN & WLAN
  • 3+ years of experience working and collaboration in globally dispersed team.
  • 2+ years of experience managing and developing direct reports, including goals and performance conversations.
  • Experienced with observability and monitoring tools: SolarWinds, Live Action, etc.
  • Experience working within an Agile environment with a Scrum Master, Daily Scrum meetings, Backlogs, Sprints and written Stories and deliverables. Familiar with documentation process and tools, JIRA and Confluence preferred.
  • Strong experience in overall Infrastructure and Operations including (Network, Service Management, Engineering).
  • Bachelor's degree Computer Science/Engineering/Technology or equivalent experience.
  • CCNP/CCDP certification, or equivalent, preferred.
  • ITIL certification required.
  • Scrum PAL-E and/or PSPO certification are advantageous.
  • Experience with automation tools and platforms is desired, Ansible preferred.
  • Experience with Dev/Ops and CI/CD pipeline tools and processes is desired.
Additional Information:
McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

Located in the heart of the West Loop, a vibrant and rapidly growing tech neighborhood, our new HQ is accessible by all forms of transportation. CTA trains and busses run nearby, while a shuttle from the Metra stations makes it easy for suburban commuters.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • CSSLanguages
    • dotnetLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • PandasLibraries
    • ReactLibraries
    • AngularFrameworks
    • Angular.JSFrameworks
    • ASP.NETFrameworks
    • DockerFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • React NativeFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • TerraformFrameworks
    • AWS RedshiftDatabases
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • NoSQLDatabases
    • OracleDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google CloudServices
    • Microsoft AzureServices
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • TableauAnalytics
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • MiroDesign
    • PhotoshopDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • DocuSignCRM
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • Webex MeetingsCollaboration
    • BasecampProject Management
    • SmartsheetProject Management
    • TrelloProject Management
Previous
Next

What are McDonald's Global Technology Perks + Benefits

McDonald's Global Technology Benefits Overview

McDonald's benefits and compensation program is designed to attract, retain, and engage talented people who will deliver strong performance, and help McDonald's achieve our business goals and objectives.

Our team members enjoy:
- Vacation days, personal time and holidays
- Medical, dental and vision coverage, plus other insurance options
- Annual and long-term incentive programs
- Summer hours
- Sabbatical program
- 401K program with company match

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Diversity Employee Resource Groups
We believe in a seismic and bold value proposition where every individual feels their culture, identity, and experiences are valued and respected in our 10 Employee Business Networks.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision Benefits
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health Insurance Benefits
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life Insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Pet Insurance
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Company Equity
Performance Bonus
Match charitable contributions
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Child Care Benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous Parental Leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Flexible Work Schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Remote Work Program
Family Medical Leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Sabbatical
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid Holidays
Paid Sick Days
McDonald's employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Parking
McDonald's offers employees paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within
Continuing Education stipend
Paid industry certifications

More Jobs at McDonald's Global Technology