Operations Product Partner at Paylocity

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The Operations Product Partner should be a highly organized individual with excellent communication skills. The focus of this position is to work with Paylocity leadership to ensure enhancements and challenges to our products are complete and appropriately communicated to our development team. The position will assist our developers to help investigate issues and to transform client enhancement into actionable stories for the Development team. Part of the responsibilities of the role will communicate progress and resolution to internal stakeholders. This role also engages with stakeholders to drive improvements in how they perform their work and leverage technology. A successful Operational Product Partner will effectively use their resources, both people and technology, to fill the business needs and must have a talent for collaboration and the ability to critically prioritize all client concerns, with a strong focus on high revenue clients.

 The Operational Product Partner will have a key role in providing critical insights into client experience and application health. This person will also have the ability to be an independent decision-maker on assigned projects.

 
 

Primary Responsibilities

· Design and create project plans by working with key stakeholders, Product Analysts, and development early on in feature definition to understand targeted users and feature goals, suggest measurements, events to track and KPIs and dashboard specifications

· Investigate issues to transform client’s unmet needs into actionable stories for the Development team

· Communicate findings and recommendations across all levels of the organization and work towards creating a data-informed culture at Paylocity

· Develop, maintain, and demonstrate comprehensive knowledge of multiple products, with the ability to support our internal and external end-users as needed

· Ongoing analysis of the current product line to ensure that we are providing top-tier products to our clients

· Ability to work with organizational data and identify trends for areas of improvement

· Act as a “go-to” for critical situations, manage projects, or resolve escalations as assigned

· Create and manage feature rollout plans, which includes client communication for new software features and coordinate operational activities for releases, follow-up, changes, or unexpected software downtime

· Provide coordination between end-users, developers, and clients to complete required activities

· Responsible for executing our internal process “Major Incident” and provide actionable guidance across all levels of the organization

· Mentoring, becoming a trusted Product Partner within the team by providing guidance and coaching for level one

· Build trust and respect, establish relationships, and develop a rapport with technical and non-technical team members

· Create communications, knowledge, and procedures to maximize products usage

Education and Experience:

· Bachelor’s degree or equivalent experience

· Project Management (PMP) certifications

· 3+ years of technical experience in Payroll / Human Capital Management, preferably at a SaaS provider

· Deep domain expertise in payroll, benefits, time & labor, or human capital management

· Strong MS Office skills, especially with Excel, specifically being able to import data and use pivot tables, and VLOOKUP

· Experience with SQL or other relational databases

· Excellent analytical, organizational, technology skills, written and oral communication skill

· Working knowledge of Salesforce platform and applications

· Key participation in Lean Six Sigma project

This job excludes CO Applicants

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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases

Location

Our office has modern workspaces, a cafe, and a gym. But since we're a talent-anywhere company, you may find our team members all over Chicagoland.

What are Paylocity Perks + Benefits

Paylocity Benefits Overview

Our commitment to hiring the best and brightest employees with a “talent anywhere” strategy means that no matter where you’re located around the country, you can be a part of our growing tech department

• Enjoy an attitude of trust to work remotely, manage your own schedule and be productive
• Work in small, cross-functional product-oriented teams
• Showcase development progress in two-week sprints with strong executive involvement
• Embrace the freedom to innovate, voice opinions and share new ideas

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We have a talent anywhere culture, where employees can work anywhere in the US and/or work from one of three US offices located in Illinois, Florida, and Idaho
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
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