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Outbound Product Manager - Customer Success Programs

| Chicago | Hybrid
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Description

 

Job Title: Outbound Product Manager – Customer Success Programs

Location:  San Diego, CA; Chicago, IL

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The Outbound Product Manager role is part of the Customer Success Programs group within Customer Outcomes (Professional Services). This role is collaborative, working with Customer Success Advocates and others in Customer Outcomes as well as Sales, Solution Consultants, and Marketing.

With a combination of exceptional strategy, planning and communications skills, an insatiable curiosity, and an entrepreneurial “get stuff done” mindset, you’ll help us drive how Customer Success Programs fulfils our customers’ needs around the world.

What you get to do in this role:

  • Contribute to the definition and development of our own services.
  • Work with marketing, services executives, and customer success to develop and execute strategies that ensure services connect with the right target customers.
  • Develop assets, materials, and communications to be used externally and internally.
  • Build and execute enablement and marketing plans activities to drive awareness of services.
  • Participate and contribute to answering pre- and post- implementation questions.
  • Understand and interpret demand from customers and internal and external partners and recommend solutions.
  • Successfully lead projects from vision through execution.
  • Define success KPI’s and report on progress.

Requirements:

  • Minimum 5 years combined experience in either professional services, product management or product marketing
  • ServiceNow platform experience is a plus
  • Experience designing, building, and operating professional service services
  • Ability to effectively communicate within a team environment and across organizational levels to include co-workers, management, and internal and external customers and partners
  • Think strategically, learn fast, and communicate with impact
  • Be comfortable and thrive presenting to large audiences as well as be able to go-deep 1:1 with customers and internal stakeholders
  • Have experience creating engaging and educating content. Types of content could include, but is not limited to, presentations, datasheets, whitepapers, infographics, and videos.
  • Have demonstrated experience defining paths to market for new products as well as the successful execution of that go to market strategy.
  • Ability to influence business and drive to outcomes
  • Outstanding communication skills, both written and verbal, and very strong interpersonal skills
  • Ability to solve and present complex problems in an understandable way to stakeholders and business leaders
  • Ability to work independently or work with a team, and multi-task in a fast-paced environment
  • Self-starter with strong analysis skills.

 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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