Principal Product Advocate

| Remote
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Cribl is a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.

We are hiring our first Product Advocate. Product Advocates are the link between our go to market organization and the product teams here at Cribl. These experts specialize in helping customers understand the potential of using Cribl products, wowing them with our functionality while also helping them use the product in unique and exciting ways. This role requires deep technical understanding married with the ability to communicate across a variety of mediums to varied audiences. The focus is on Cribl products and potential use cases, equipping folks who are using them with tips, tricks, and how-to’s prior to and during their evaluation phases. This customer-first approach is focused more on making customers successful than on selling the product – because let’s face it, once users understand what Cribl products help them do, they inevitably want to buy more. You’ll be responsible for managing customer requests, responding to those requests, and providing insight to the rest of the Cribl team and other stakeholders on challenges and opportunities our customers run into when evaluating our products.

Responsibilities:

This unique role is focused on building a brand new Product Advocate team here at Cribl, and will be responsible for: 

  • Developing a practice for engaging new users of Cribl products, or those who haven’t yet signed up for formal support, and ensuring they are fully enabled to realize the value of Cribl solutions in their environment
  • Creating messaging that delivers accurate, helpful information to folks evaluating Cribl products so they can make informed decisions
  • Develop a comprehensive strategy for building metrics that reflect new customer volume, response time, and customer satisfaction/engagement
  • Engaging in two-way dialog about company, product, and marketing priorities and deliver expertise on potential buyers. 
  • Evangelism - You will be an champion for the products, solutions, and company in media, social media, at events, for analysts, with sales, and with customers and prospects

Qualifications:

  • Experience in technical/product marketing, customer success, systems engineering, or other outbound technical role
  • Impeccable written and oral communication skills, including creating written content and giving presentations to varied audiences 
  • A blend of technical understanding and the ability to deliver complex concepts in a clear, concise manner to Cribl users
  • Driven, self-motivated, and always looking for ways to improve on our current marketing efforts
  • Ability to drive projects through to completion, cooperating and coordinating with many other groups within the company
  • Must be willing to travel to interact with customers. This role will typically require 10-20% travel
  • Exceptional capacity to prioritize in a fast-paced, dynamic environment

Bonus points:

  • No fear! Speak your mind
  • Good jokes, or maybe better, bad jokes
  • A love for goats

What we offer:

  • Competitive Salary
  • Stock Options
  • Medical, dental, and vision insurance
  • Flexible spending account (FSA)
  • 401(k) plan offered
  • Parental Leave
  • Professional Development and Career Growth
  • Generous Vacation and Holiday Policy, including 2 Floating Holidays to use for holidays you observe
  • Social Responsibility Employee Group that reflects our value-driven company culture

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed. We work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

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Location

Although Cribl is headquartered in San Francisco, we support a remote-first and distributed workforce. We believe great work can happen anywhere!

An Insider's view of Cribl

What are some social events your company does?

Our company is unique in the sense that we've always been fully remote. However, we typically have quarterly all hands where the entire company will get together at a random destination (San Diego, New Orleans, etc) where we kickoff the quarter from a business perspective, but we focus a lot on the human connection that drives a successful company.

Nick

Principal Software Engineer

What's the biggest problem your team is solving?

The team here at Cribl is helping organizations get better control of their data. Cribl LogStream is an observability pipeline, and our streams-first approach allows our customers to process data before storing it in any number of destinations we support. Organizations get better control of their data and are able to control costs.

Jeremy

Manager, Saas & Chanel Sales

What makes someone successful on your team?

Cribl delivers solutions that unlock the value of all observability data, and we do this by focusing on 5 core values: Customers First, Always, Together, Do-acratic, Irreverent but Serious, and Transparency. Successful members of my team embody these values, being innovative, and boldly challenging the status quo. The potential here is limitless!

Abby

VP of Marketing

How do you empower your team to be more creative?

At Cribl we have established our engineering manifesto that encourages engineers to explore innovative solutions to high impact problems. We combine brainstorming and collaborative design sessions in an open environment where "crazy" ideas are explored, this has led to a number of elegant and high leverage solutions.

Ledion

CTO

What’s the vibe like in the office?

Cribl is a remote first environment, so we actively communicate in different ways and always bring positive energy to those forms of communication. Whether it be sending goofy pictures over Slack or just being able to laugh with each other over a Zoom call, it’s all about being kind and friendly with each other at the end of the day.

Bryce

Senior Software Engineer

What are Cribl Perks + Benefits

Cribl Benefits Overview

We want Cribl to be a place where you make connections with your coworkers, enjoy the collaboration process, and also have the flexibility to schedule and maintain a robust life outside work—that’s why we offer comprehensive
benefits. As we grow, we will continue to expand these benefits to foster a healthy and happy work
environment for our team.

Cribl started as a remote-first company in 2017 and intends to remain remote-first. We
believe great work can happen anywhere.

Cribl offers a handful of medical, dental, and vision insurance options with EAP benefits for employees
to choose from. We cover a generous amount of the costs for mental, dental, vision and offer a range
of insurance and plan options.

Cribl promotes the importance of time away from the office. Taking time off to recharge is critical to
doing your best work. We also believe that "unlimited" vacation policies are generous in theory but
confusing in practice. In fact, we used to offer this and found that employees did not take PTO. We offer a generous PTO package.

Culture
Friends outside of work
Open door policy
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Weekly happy hours every Friday!
Home Office Stipend for Remote Employees
Professional Development Benefits
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