Meet Figo

Born out of a Google tech hub in Chicago, Figo has reinvented how pet health insurance is delivered to the consumer. Our Pet Cloud mobile app combined with easy and affordable insurance is delivering peace of mind to loving pet parents across America. 

We have a dynamic, fast-paced, team-oriented environment. We seek an energetic, self-motivated individual to join our team. The ideal candidate will have an entrepreneurial attitude, a strong work ethic, be enthusiastic, ability to execute within a team and the long-term aspiration to join a growing enterprise.

Our Technology team builds and operates the Figo Pet Cloud - a revolutionary solution that changes the way pet parents manager their pet’s lives. We hire people with a broad set of skills and people who want to work on creating never-been-done-before solutions at scale while ensuring world-class reliability and security.

Job Description

This position is responsible for supporting the development of functional and non-functional business requirements; working with Product Owner(s) & Management to understand business strategy and translate into product requirements. Focus Area: This position will be focused on the Figo Pet Cloud.

The Product Analyst will work collaboratively across the organization to develop and manage the roadmap for the Pet Cloud. There are four major systems and you will provide daily support to their product owners (or as needed) and stakeholders. Other job duties include recommending and evaluating the user interface (UI) design and user experience (UX), documenting data and testing procedures, and reporting findings. This role will involve regular communication with the technology team, external development teams, management, and other stakeholders. You will also provide user support, troubleshooting, issue tracking and training for end-users. This role carries the expectation to absorb and retain complex functional and technical information quickly.

Essential Functions

• Product management support
• Assist in developing user stories & feature requirements
• Maintain technical specification documents
• System process documentation maintenance and improvement
• System operations: assist day to day activities supporting the business
• Understand and analyze business requirements via frequent interaction with developer, stakeholders and product management
• First level support: triage defects, determine severity, document recreation
• Clearly communicate status and defects to product manager and other stakeholders. Recreate and document incoming technical issues, or provide basic technical support
• Assist with User Acceptance Testing for releases
• Reporting and knowledge of SQL
• Experience working with applications that integrate with Salesforce
• Perform complicated tasks with a high level of accuracy and attention to detail
• Perform assigned test scripts and deliverables on schedule and with high quality
• Manage incoming queries and technical issues related to systems

Competencies

• Strong time management skills with the ability to plan, prioritize, monitor, and respond to inquiries quickly
• Ability to multitask in a fast-paced, entrepreneurial environment with rapidly changing deliverables and priorities
• Analytical mindset and resourceful problem solving and detail-oriented
• Work independently and coordinate and work on multifunctional projects with various teams
• Excellent verbal, written and presentation communication skills with strong analytical, problem solving and project management ability
• Ability to organize project collateral and track task status
• Strong external vendor and internal stakeholder communication skills—both written and spoken
• Protect organization’s value by keeping information confidential
• Conform with and abide by all regulations, policies, work procedures and instructions
• Conform with all safety rules and use all appropriate safety equipment

Education and Experience:

• Bachelor’s degree (MIS, Project Management, Data Analysis, Business Administration, Systems Engineering or equivalent preferred)
• 2-4 years of experience; previous technical project management / business analyst / quality assurance / IT related experience (preferred)
• UX/UI experience (preferred)
• Management of technical projects, including vendor communication, coordination and relationship management and communication with internal stakeholders
• Working knowledge of MS Excel, project management tools, and cloud-based business applications

Position Type/Expected Hours of Work

• This is a full-time position: Monday through Friday, hours to be determined between employee and director

Travel

• No travel is expected for this position

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibility

• Position does not have any supervisory responsibilities

Please apply through the link provided. Do not email directly.