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Product Coordinator (Contract)

| Chicago
DialogTech is an award-winning SaaS company located in the heart of downtown Chicago. Digital ads drive over 100 billion phone calls to U.S. businesses every year… Surprisingly, the marketers who paid for those ads typically have zero insight into these customer interactions and conversionsAs the market leader in call analytics and optimization, we provide data-driven marketers with an end-to-end call attribution and conversion platform. This delivers visibility and control over every conversation, so companies can optimize lead generation, map the full path to conversion, and increase sales conversions.
Thanks to smartphones, consumers are calling businesses to engage in conversations at record rates throughout every stage of the customer journey, and at DialogTech we are changing the world of voice communications for our customers. We enable our customers to better attribute, route, personalize, and handle their voice interactions at each step of the marketing and sales processes.
 
We are looking for a Product Coordinator to help with a short-term project (2-3 months) with the potential for longer term opportunities.
What you’ll do and the team you'll join:
 
The Product Coordinator will be working directly with the Product Management team helping onboard clients on our beta products. If you love working with technology and engaging with people, you'll thrive in this role. You will need to be someone who is thorough and accurate in every interaction.
You will be successful if you can:
 
  • Taking customer objectives and applying those to their account configurations for products in beta.
  • Overseeing quality control and UAT of account configurations using a beta product.
  • Extract, manipulate and format data into appropriate formats for consumption by systems and customers.
  • Monitor production status of client’s reports and ensure the integrity of the data.
  • Handle technical issues that occur within an account.
  • Advance issues as needed to Product and other departments within the organization.
  • Provide feedback to Product Management on potential updates to make the product stronger for general release.
 
What skills and experience will you need to excel in this position?
 
  • Bachelor’s degree or equivalent related work experience.
  • 2+ years of professional experience in online advertising.
  • Strong analytical and implementation skills.
  • Critical thinking and problem solving abilities.
  • Strong interpersonal skills
  • Self-motivated with attention to details
  • Deep experience with Google AdWords and Bing Ads.
  • Adwords certified professional with minimum of Search Advertising certification.
  • Strong command of search engine research and reporting resources.
  • Proficient in JavaScript, Google App Script and SQL.
  • Proficient in spreadsheet capabilities, such as Microsoft Excel and Google Sheets.
 
At DialogTech, we hire SWANs, Smarter than average, hard-working, Ambitious, and Nice – we make every minute count and have fun doing it. Be a part of a team pushing the boundaries of technology! Join us at one of the 101 Best Places to Work, five times running, and an Inc 500 fastest growing company.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • VoiceXMLLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RDSDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • TumblrCMS
    • WordpressCMS
    • HubSpotCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

Right across the street from Willis Tower, we are easily accessible by CTA and Metra lines... and a ton of food trucks!
300 W. Adams, Chicago, IL 60606

An Insider's view of DialogTech

What are some social events your company does?

We have loads of weekly formalized social events, from Friday beer bashes to charitable initiatives (causes are chosen from a pool of topics near and dear to DialogTech team members' hearts. We also participate in intramural sports and have an active women's group.

Sarah

Customer Support Engineer

What projects are you most excited about?

My team is building a Sourcetrak offering that allows customers to use their own phone numbers and telephony while leveraging DialogTech's data and analytics. I'm excited to implement new serverless and scaling technologies to enhance Sourcetrak.

Brad

Software Engineer

How does the company support your career growth?

DialogTech supports my career growth by providing me with the right tools. I'm allowed to spend my time and an allocated budget to do things that I want to do to help myself grow. For me this is classes, books, etc. I have been fortunate enough to grow within the organization because of this and an open mind from our leadership.

Jake

Customer Success Manager

What unique initiatives do you have that encourage innovation?

At DialogTech we believe innovation is a byproduct of culture. We value teamwork above all else and because of this close-knit environment, we're able to freely share ideas that in a competitive - individual first company, would oft go unsaid.

Pete

VP of Customer Success Management

What is your vision for the company?

The most enjoyable part of working at DialogTech are the people and being able to work on cutting edge technologies. It's a collaborative environment. People take the time get to know you, both personally and professionally. Everyone is incredibly supportive of one another. The company is very focused and works towards their vision.

AJ

Director of Platform Engineering and Operations

What are DialogTech Perks + Benefits

DialogTech Benefits Overview

DialogTech offers three different plans to choose from: BlueCross BlueShield $250 deductible PPO medical, $2,500 deductible HSA plan (with employer contributions), and a BlueAdvantage HMO plan.
Dental insurance through Guardian Dental PPO plan and VSP Vision Insurance which provides the option of seeing any provider you choose within the network, without referral.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
DialogTech's vision insurance plan provides the option of seeing any provider you choose within the network, without referral and a Wellness Exam Copay of $20.
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
DialogTech's 401(k) retirement plan offers investing into a Roth/Pretax retirement account.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At DialogTech we have unlimited PTO for all our employees.
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
DialogTech provides free in-office premium beverages and cereal as well as healthy snacks.
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

At DialogTech we work to live, not live to work. It’s why we have an unlimited vacation policy and other rich benefits like 100% covered, paid maternity leave. We believe hiring the right people is our most important job and we believe in rewarding you for your hard work.

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