ReviewTrackers empowers businesses to understand their customers better through advanced review and customer feedback technology. ReviewTrackers software business solutions allow for analyzing, amplifying, and maximizing customer feedback to accelerate customer acquisition and improve customer retention while driving more authentic connections with customers. 

At ReviewTrackers, we cultivate an inclusive, dynamic, fun, and communicative team environment. We value crafting a team that has a diverse set of backgrounds and respect a healthy expression of diverse opinions. We work to inspire our team to experiment with new ideas while collaborating and communicating with one another to find solutions!

ReviewTrackers is currently looking for a passionate, self-motivated, and collaborative Product Designer to join our Product Team. The Product Designer is someone who will put the customer first and has a desire to take ownership of their design outcomes while contributing to the evolving product organization. 

We look for portfolios that clearly outline the problems you were tackling with your design work. It should touch on the process(es) you applied to tackle the problems, rather than focusing just on visuals and landing pages. Your portfolio should be well structured and clear. Your experience should ideally focus on designing software products. Come join us as we continue to change the way businesses interact with their customers!

What you will be working on: 

• You will be able to create beautiful high-fidelity mockups of your designs. 
• You will redesign our dashboard using customer feedback, including card sorting, phone interviews, and usability tests.
• You will help build important and useful tools for our Sales team and customers during our quarterly two-day hackathons.
• You will help build a new competitor analytics tool from the ground up to help our customers understand their competitive landscapes and drive strategic initiatives.
• You will work on our web and mobile (native iOS and Android) SaaS products. 
• You will need to solve problems for both B2B as well as B2C customers.
• You will tackle workflows that allow our clients to improve their businesses and better serve their customers.
• You will handle UI that analyzes and presents deeply complex data in a simple and approachable way.
• You will work with cutting-edge products that involve natural language processing and business intelligence analysis.

Who you will be working with: 

• You will be reporting to our Director of Design while working alongside our Product Managers and our Engineering team.
• Collaborating. Represent design through the entire software development process, including research, ideation, designing, iterating and shipping new work.
• Listening. We emphasize regular communication with our customers to solicit feedback and learn about their pain points.
• Ownership. You will own and continually improve our design systems & decisions.
• Iterate quickly. We believe in shipping, getting feedback, and making updates. The “done is better than perfect” approach allows us to remain customer-focused.
• Challenge us. We constantly ask, “Why are we doing it this way?” and “How can we make this better?”

What you bring to the table: 

• Excellent communication and collaboration skills.
• Experience conducting user research and testing.
• Experience creating both low and high-fidelity design assets.
• Experience with interactive prototyping.
• The ability to manage your own design outcomes.
• SaaS experience is highly preferred but, not required.
• A customer-first mindset!

Perks and Benefits at ReviewTrackers: 

• 100% company-paid premiums for health, dental, vision, life, short-term disability, and long-term disability insurance. 
• BlueCross BlueShield healthcare benefits available for families. 
• Flexible PTO policy.
• Company-sponsored 401K matching at 2%.
• FSA or HSA benefits are available. 
• Pre-taxed transit benefits. 
• Company monthly Lunch n’ Learns with lunch provided! 
• Monthly ‘Take Your Co-Worker to Lunch’ paid for by ReviewTrackers!
• On-going Wellness Program. 
• Diversity & Inclusion Culture Group.
• Volunteer & Fundraising initiatives. 
• Monthly All-Hands meeting with all ReviewTrackers departments to discuss what each team is working on and reiterate the mission of the company.
• Company Kindle along with unlimited books of your choice. You can put the reading to good use and join our book club!
• Stocked Kitchen with snacks and drinks! 

ReviewTrackers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.