Sprout Social is looking for a charismatic individual that is passionate about providing incredible training and ongoing education to customers and colleagues alike. As a Product Education Specialist on our Operations team, you will become an expert in all things Sprout, embodying and clearly communicating our values and demonstrating our platform. Under the direction of our Product Education Lead, you will help identify areas of need for education, create and maintain internal and external resources, train new employees, and host live webinars that uphold our high standards for delivering an exceptional customer experience.

Our software is used by more than 17,000 brands around the world. Companies like Dropbox, Zendesk, Google, and Evernote rely on Sprout to create stronger relationships with their customers through social media.

Stellar education is the backbone that supports our own team, as well as empowers our customers to make the most out of our platform. You will be instrumental in the continued success of our Education team. If that sounds exciting, we’d love to chat with you.

Responsibilities

• Be an expert on all things Sprout Social, from high level culture philosophy, down to the nitty-grittiest of details about the platform


• Play a crucial role in the employee onboarding process, including leading training sessions and ensuring everyone’s first impression of Sprout is a positive one


• Create and run ongoing product trainings for Sales, Success and Support teams


• Host multiple live webinars each week covering different areas of the product for our customers


• Act as a resource to the team for ongoing questions and continued product education, providing timely responses to inquiries


• Write and maintain Help Center articles as the product changes and new features are added


• Work with all areas of the business to identify ongoing education needs and implement training to support those needs

Desired Skills & Experience

• 2-4 years of ongoing education and training experience (preferably in a software environment)


• Technical concepts come very naturally to you, and you know how to craft content to reach an audience of varied levels of expertise and different learning styles


• You have a passion for learning new things and bestowing your knowledge to others


• Your writing skills are impeccable – you’re able to adapt your voice depending on the audience


• Building beautiful, informative keynotes is as natural to you as breathing


• You’re patient, charismatic, and comfortable presenting to groups, whether in-person or via webinars


• You see every presentation as a performance, and your passion and excitement shine through no matter how many times you teach the same material


• You understand how different people learn and adapt your strategy as needed


• You sweat the details (yet never lose sight of the big picture) and have great organizational skills


• You pivot effortlessly as priorities shift, and thrive in a fast-paced environment where things change frequently


• A basic understanding of CSS and HTML is extremely helpful (but not required)

About Sprout Social

Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.

Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:

• Insurance and benefit options that are built for both individuals and families, including generous company contributions


• Progressive benefit programs, like our parental leave program and free Divvy bike memberships


• High-quality and well-maintained equipment - your computer will never prevent you from doing your best


• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop


• Solid programs in some of the staples: transportation, disability and life insurance


• Wellness initiatives to ensure both health and financial well-being of our team


• Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine


• Growing corporate social responsibility program that is driven by the involvement and passion of our team members