TransUnion
Hybrid

Product Implementation Specialist

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

 

What You'll Bring:

  • Strong interpersonal, problem-solving, and project management skills
  • Self-driven with the ability to work independently and with cross-functional teams 
  • Technical aptitude and ability to communicate technology to a diverse audience
  • 3+ years of related work experience in a software or B2B environment
  • Bachelor’s degree from an accredited University 

 

What We’d Love to See: 

  • Working industry experience in financial services or insurance with working knowledge of how they use data to drive business decisions
  • An inquisitive nature willing to diagnose problems, determine relevant conclusions, and devise appropriate courses of action
  • Metrics / data-driven person with strong analytical spreadsheet and data manipulation skills
  • Direct customer interaction and sales support experience 
  • Bachelor’s degree in business, technology, and other technical related fields

 

Impact You'll Make:

We are seeking a self-driven and high performing individual to support Transunion’s powerful solution: PRAMA. In this dynamic role, the Client Implementation Specialist will lead the onboarding and support of new and existing PRAMA customers with a focus on creating a seamless customer experience. Our team embraces an open idea-oriented and collaborative environment that fosters your individual contribution and independence to make an impact. 

Our core customers are in the financial services industry and this role is critical to helping our customers leverage the power of PRAMA to make business decisions in a fast paced and competitive marketplace.  In this position, your impact includes the following: 

 

  • Lead the onboarding of new PRAMA customers to ensure a seamless onboarding experience
  • Support existing customers, helping them  understand PRAMA solution capabilities and how to leverage the power of the PRAMA solution suite
  • Identify and implement process improvements in the onboarding and customer support process 
  • Assist in validation and testing of PRAMA solutions 
  • Help us build a better product by providing insights from your front-line customer interactions to help us enhance PRAMA solutions to meet customer needs
     

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

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What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them. We also offer a matching gift program.
Partners with nonprofits
TransUnion partners with non-profits such as Child Rescue Coalition and Credit Abuse Resistance Education (CARE).
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
We offer virtual yoga and meditation, fitness classes and sponsored races.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
15% discount on TU stock twice a year
Performance bonus
Charitable contribution matching
We offer a matching gift program for associates who choose to make financial contributions to their selected causes. TransUnion will match up to $2,000/ yr for each associate.
Child Care & Parental Leave
Childcare benefits
Care@work provides backup childcare and eldercare for TU associates.
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Annual holiday party, company BBQ and take your child to work day
Vacation + Time Off
Unlimited vacation policy
Paid volunteer time
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Recreational clubs
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We offer associates globally 1:1 career coaching with our career advisor. Additionally, we have various mentorship opportunities across areas of the business as well as across levels.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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