Product Manager, Fraud Prevention at ShopRunner

| Chicago
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Precognitive (a ShopRunner subsidiary) is revolutionizing the way companies fight online fraud and protect their customer accounts. Our fraud prevention platform provides a multidimensional solution that combines device intelligence, advanced behavioral analytics, and machine learning.

We develop innovative, easy-to-deploy technology that intelligently interprets data to create an unrivaled level of accuracy in fraud detection and prevention. We deliver immediate impact for businesses by stopping fraud while also reducing false positives and avoiding disruption to legitimate consumers.


In this role, you will focus on fraud prevention services offered through Precognitive. Our fraud prevention platform services eCommerce retailers in addition to financial services, travel and entertainment industries. Our clients integrate our fraud prevention technology into their websites and mobile applications to prevent and mitigate a variety of fraud use cases ranging from payment fraud to API abuse. 

This is a dynamic role for individuals with a strong aptitude for working with online risk and security. You’ll work with big data, developing a deep understanding of payments, authentication and fraud prevention, and general cyber security challenges, along with expanding our platform capabilities and managing our product roadmap.

You will be responsible for working with internal stakeholders to build and maintain a roadmap, understand and create stories for features, identifying development resource requirements, project timelines and milestones and liasoning with the broader ShopRunner product team.


  • Help guide the Precognitive platform to better prevent fraud, identify users, and mitigate cyber attacks
  • Write user stories and requirements for product features
  • Develop technical diagrams and documentation
  • Work closely with technical teams within engineering and development to document requirements using Jira
  • Maintain product roadmap using Roadmunk and other industry standard tools 
  • Research market competitors and evaluate product gaps, emerging functionality and industry trends
  • Effectively track and share roadmap and development progress with business stakeholders and ShopRunner product team
  • Assess changes to the fraud prevention space as well as stay abreast of changes to technology (mobile devices, browsers and communication protocols), regulatory changes
  • Identify product and feature enhancements 
  • Understand and track project expenditures
  • Work with product and engineering to enhance the User experience 


  • 3+ years of product management in online security, fraud prevention, payments or related fields
  • Proven track record of delivering complex features from inception to delivery 
  • Strong communication skills: Able to present new concepts and ideas to internal stakeholders and executives along with partners to promote and gain feedback on new features and products 
  • Entrepreneurial mindset and bias toward action
  • Experience working with product teams, engineers, and designers to define and launch new features
  • Good to have: Strong understanding of communication protocols including HTTP and TCP/IP, knowledge of devices, browsers and JavaScript, strong technical aptitude or background in computers science or other related fields.

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages


The beauty of our office is you can get everything you need, without ever having to leave the building. Food, post office, gym.... take that, winter!

What are ShopRunner Perks + Benefits

ShopRunner Benefits Overview

From generous PTO to weekly work-from-home, amazing parental leave, and volunteer time off, we've crafted the kind of benefits plan that supports a stellar employee experience! When you join ShopRunner, you get best-in-class healthcare for you and your family, 401k matching that vests immediately, an annual educational budget, and meaningful company options that give all Shoprunners some skin in the game. It’s all part of our culture of creating an environment that allows you to be your best self at work.

Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
ShopRunner values what our employees can do, not what time they sit down at their desks. We work hard and we show up, but we don't punch in and out.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Baseball games, holiday parties, darts, trivia, parties on our patio -- we make time to get to know one another and have fun.
Game Room
No game room, but we do have board game and trivia nights!
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday. Employees get free lunch on Thursday.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We sponsor conferences, our teams speak at conferences, and we offer an annual reimbursement program for continuing education.
Tuition Reimbursement
Lunch and learns
Our lunch and learns run the gamut, and have included everything from product demos, to financial advising, trends in ecommerce, and interview training. We make time to learn from one another.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
Time allotted for learning
ShopRunner sets up quarterly hack weeks, where we focus on new ideas and special projects.
Online course subscriptions available