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Product Manager - Self-Service

| Chicago

ReviewTrackers is a rapidly-growing customer feedback platform trusted by tens of thousands of businesses. Using data, insights, and technology, we partner with brands to ensure their customer’s feedback is being heard. We are seeking a self-motivated team member who wants to learn new things, contribute, and do the best work of their career. 

As a Product Manager leading the self-service experience team, you will be responsible for creating new (and improving) our existing workflows that enable our users to have a full product experience with minimal direction from customer success and sales teams. This includes problems such as: improving trial conversion or account upgrade rates, creating effective onboarding experience, crafting a wholesome self-serviceable experience for partnership and white label customers, and many more. ReviewTrackers is a product-driven organization, where you can get excited about doing your best work in a fast-paced, but the balanced environment!

Responsibilities:

  • Be the leader of the self-service experience by owning business outcomes and driving to decisions that have a positive business impact.
  • Craft and execute a vision and roadmap shaped by your ever-evolving understanding of our customers and their need for progress.
  • Identify what our customers need through a user, market, and industry research as well as evaluating internal analytics.
  • Bridge cross-functional teams to prioritize and pursue the highest impact of opportunities.
  • Write clear specifications, collaborate with our engineers and designers to launch changes, measure business outcomes, and iterate quickly.
  • Develop positioning and go-to-market plans with marketing and sales.
  • Be a passionate product evangelist and develop a product-driven culture at ReviewTrackers.


 

What you’ll bring:

  • 2+ years of Product Management experience at an internet technology company.
  • Demonstrated ability to execute against defined objectives both tactically and strategically.
  • Demonstrate the ability to facilitate the development and execution of day-to-day technical and design direction.
  • Strong quantitative analysis skills with a data-driven approach to decision-making (knowledge of SQL is necessary).
  • Ability to influence multiple stakeholders without direct authority.
  • The flexible mindset to quickly learn and grasp new concepts, ask the right questions and think on your feet.

What you receive: 

  • An opportunity to help shape our business, make significant contributions and accelerate your personal career growth.
  • 100% company paid premiums for health (Blue Cross Blue Shield), dental, vision, life, short-term disability, and long-term disability insurance.
  • Company sponsored 401k match.
  • Company stock options.
  • FSA.
  • Pre-tax transit benefits.
  • Flexible PTO policy.
  • Unlimited opportunity for career growth, learning and company impact.
  • Monthly lunch and learns on industry events, product releases, personal finance, buying a home, public speaking and everything in between.
  • Take your coworker to lunch on us once a month.
  • Company Kindle with unlimited books of your choosing.
  • Stocked kitchen with drinks and snacks.

At ReviewTrackers, we foster an inclusive, dynamic, enjoyable yet challenging team environment. We value creating a team that has a diverse set of backgrounds and respect a healthy expression of diverse viewpoints. We encourage our team to experiment with new ideas. Come join us as we continue to change the way businesses interact with their customers. 

ReviewTrackers is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • Node.jsFrameworks
    • RabbitMQFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • FullStoryAnalytics
    • FigmaDesign
    • Pivotal TrackerManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • IntercomEmail
    • SendGridEmail
    • FullContactLead Gen

Location

River North neighborhood with a short walk to dozens of lunch spots and a short jaunt to the CTA Blue, Brown and Red lines and multiple bus lines.

An Insider's view of ReviewTrackers

What’s the vibe like in the office?

You can feel the energy the minute you walk in the door because of the Sonos speakers that are always bumping great tunes. I can see everyone from my desk and easily make my way to the CS, Marketing, Engineering, or Product pods for feedback and questions. We also have lunch tables and a kitchen for meeting spots and informal gatherings.

Jamie Mayer

Solutions Consultant

What does your typical day look like?

My days consists of multiple tasks such as calling the leads that come in, running product demos, or following up with prospects. The most exciting part of my day is talking to people who are genuinely interested in ReviewTrackers and showing them our amazing and valuable product.

Abigail Bottjen

Inbound Account Executive

How does the company support your career growth?

Constant feedback and communication are crucial to my growth. Developers on the team provide crucial feedback, and they’re always available for questions. Our V.P. of Engineering is willing to provide extra resources such as books or online courses, and he has weekly one-on-one meetings where we discuss my work and resolve any issues.

Saul Ocampo

Software Engineer

How do you make yourself accessible to the rest of the team?

As the CEO and Founder of the company, I make it a goal to have lunch with members of the ReviewTrackers team every week. I enjoy getting to know everyone better and learn what drives them. These casual lunches make me more accessible to the rest of the team while allowing them to get to know me on a more personal level as well.

Chris Campbell

CEO

What makes someone successful on your team?

A member of the Customer Success team must have a collaborative attitude. We are a small team, and everyone has to be willing to help in situations that might be outside of their role but have a larger impact on the team's performance. Varying situations and the growing number of clients means that you need to be adaptable and prioritize tasks.

Kelly Holme

Customer Onboarding Specialist

What are ReviewTrackers Perks + Benefits

ReviewTrackers Benefits Overview

100% company paid premiums for health, dental, vision, life, short-term disability, and long-term disability insurance
Blue Cross Blue Shield healthcare benefits available for both individuals and families
Company sponsored 401k match
Company stock options
FSA
Pre-tax transit benefits
Flexible PTO policy
Unlimited opportunity for career growth, learning and company impact
Monthly lunch and learns
Take your coworker to lunch on us once a month
Company Kindle with unlimited books of your choosing
Stocked kitchen with drinks and snacks

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
We have discounts at a number of gyms around the River North area.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

- Free lunch with coworkers to learn and share from one another.
- Unlimited free books on Kindle for professional and personal development.
- Regularly hosted Lunch ’n Learns.

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