Product Manager

| Chicago

We are looking for a passionate Product Manager to join the ServiceNow Platform UI Engineering team. This is a special opportunity to be part of the team that is defining and driving the cutting edge of the ServiceNow user experience by creating new and compelling experiences on the ServiceNow platform – enabling people around the world to get more done, faster than ever before! This organization designs and builds the core experiences that are changing the way people work. 

What you get to do in this role:

You will work with a tight-knit team of experienced engineers, designers, and quality assurance personnel, building the applications that define the ServiceNow platform user experience. You will help define and mature the core platform products and your work will be highly visible and improve the daily lives of millions of our customers.

 

Core Responsibilities

  • Provide product direction and definition
  • Gather and define product requirements that meet the needs of our enterprise customers while introducing new and improved concepts that drive the future of working in the enterprise.
  • Collaborate with design teams to deliver engaging and consistent user interfaces
  • Participate in all product and technical aspects of team deliverables, including quality, performance, maintainability, and scalability.
  • Interface with other product managers and stakeholders to ensure we are working on the right things at the right time, ensuring long-term value to the ServiceNow organization and our customers.

In order to be successful in this role, we need someone who has:

  • 3+ years of experience in prod management and driving product definition in the enterprise software space
  • Experience and good understanding of Agile and Lean methodologies
  • Experience with directing engineering scrum teams and influencing without authority
  • Collaboration and leadership skills within cross-functional, self-organizing groups
  • Emerging thought leadership skills
  • Experience researching and analyzing user needs
  • Proven ability to execute to plan and getting things done
  • Strong verbal and visual communication skills
  • Exceptional problem-solving skills

 

Ideally, the candidate would also have:

  • MBA or equivalent management experience.
  • Experience with ServiceNow products and/or platform
  • Experience working with UX design resources and knowledge of user experience best practices
  • Experience in software UI design and/or engineering
  • Experience with Adobe, InVision and document collaboration software
  • BA in design, business, communication or related field
  • SCRUM certification
  • Travel: Up to 15%

 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

In addition to having neighbors such as Google and McDonald’s new global HQ, the West Loop is home to Chicago’s “Restaurant Row."

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

At ServiceNow, we believe that a life well-worked is critical to a life well-lived. And we believe in the power of the individual to achieve amazing things.

Our employees are united in the desire to be part of a company that has a long-lasting, positive, global impact. They get their voices heard and have the satisfaction of seeing their hard work brought to life.

Come build something awesome. We’ve got all the benefits you’d expect, and all the opportunities you want.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Pet Friendly
Dog and cat friendly!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
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