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Product Manager

| Chicago
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Title: Product Manager, Edovo Connect

Department: Product

Reports to: VP,  Product

FLSA Status: Exempt

About Edovo

At Edovo, our mission is to help everyone connected to incarceration build better lives. We’ve created a secure digital platform to expand education behind bars, reduce recidivism and to support the vocational, rehabilitation and communication needs of the 2.2 million people in jails and prisons. Users have access to thousands of hours of self-guided learning materials. Upon release, our learners have the option to continue their progress on the outside. Edovo offers courses in subjects ranging from basic literacy and GED to career exploration and cognitive behavioral therapy. Were also building tools to keep people in touch with jobs, social services, friends, and family. Our team is committed to supporting opportunities for justice-involved people.

Don’t just take it from us.  Awards, publications, grants, and partnerships all around the country are recognizing the momentum and impact of Edovo. A select few: Global EdTech Startup Champion in London out of 1,000+ competitors; GIIRS Platinum Rating for social impact; MacArthur Foundation Grant Award Winner; Forbes article feature; Chicago Community Trust grant award winner; Impact Engine portfolio member; SXSW Civic Tech Innovation Pitch Competition runner-up; Chicago Innovation "Up and Comer" Award winner; and so much more.

Check out a brief picture of our program from the perspective of the people who use it. Visit Edovo on Vimeo for more: vimeo.com/Edovo

Position Summary and Responsibilities:

The Product Manager, Edovo Connect is responsible for the product planning and execution throughout the product life-cycle for Edovo’s Messenger and Mail communication services. This includes: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing, and customer support to ensure revenue, impact, and client goals are met. The Product Manager’s role also includes ensuring that the product supports the company’s overall strategy, goals, and mission.

Product Operations

  • Formulate, track, and monitor KPIs for product vertical to ensure product effectiveness, performance, and impact.

  • Triage and manage product issues or site outages and issues if they occur

  • Work collaboratively with Training and Customer Support to design solutions and manage the training process for users.

  • Develop and maintain repeatable, documented processes, ensuring a seamless implementation process for our customers and internal users, both technical and operational.

  • Coordinate and develop 3rd party integrations, negotiate and manage vendor/service contracts in support of facility implementation/launch support

Product Planning

  • Coordinating internal and external stakeholder feedback, developing ROI/ business cases, and working with business owners, and development to execute on the vision.

  • Conduct or coordinate user research, prototyping, and user testing as needed.

  • Grooming backlog, defining epics with the broader Product team, phasing, prioritization, and producing business requirements, wireframes, workflows, for all features in an agile development process.

  • Develop launch/go to market plans for major new product features to ensure organization is aligned, prepared to execute,  and iterate as needed.

Product Strategy

  • Monitors industry trends and best practices, including competitive offerings, to inform product strategy and roadmap.

  • Perform due diligence and necessary analysis to vet new product/feature ideas through market research and competitive analysis.

  • Define monetization strategies, price, positioning, and business cases related to product vertical.

  • Create and track financial plan for new roadmap items or features, working closely with other product managers, business owners, and development team members.  

  • Assists with full P&L responsibility, which includes product growth, profitability, impact metrics, and product life-cycle management.

Competencies:

  • In-depth knowledge and experience of product management disciplines

  • Expertise in human-centered design, software development, or equivalent experience

  • Ability to work within a self-directed culture and navigate ambiguity

  • Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders and  influence cross-functional teams without formal authority

  • Strong analytical and troubleshooting skills

  • Excellent written, verbal, and presentation skills.

Education and Experience:

  • 1+ years of professional experience in product management, business analysis, or equivalent position

  • Experience designing and/or implementing solutions in resource-constrained environments

  • Experience crafting a project vision, execution strategy, and managing stakeholder relationships

  • Demonstrated success in defining and launching products

Travel Requirements:

The amount of travel required for this position may vary with time, but it is anticipated that it will involve up to 15 - 25% travel.

Physical Demands:

No excessive physical demands required.

How to Apply:

Interested applicants should send their resume and a brief statement of 1) why you’re excited about this opportunity and 2) why you’d knock it out of the park to [email protected]  No cover letter necessary.

Edovo is an impact-driven, privately owned company.  We offer our employees an exceptional workplace and benefits for team members and their families.  We hire tenacious, innovative, and passionate people and give them opportunities to grow and succeed.  

Teams with bold missions need diverse ideas to make the most impact.  For that reason, Edovo is committed to building a diverse and inclusive work spaces.  We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, military status, or disability status.  And yes, we believe in second chances.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
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    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • FluxLibraries
    • jQueryLibraries
    • jQuery UILibraries
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    • JavaliteFrameworks
    • AnsibleFrameworks
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
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    • Google AnalyticsAnalytics
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    • IllustratorDesign
    • PhotoshopDesign
    • PremiereDesign
    • Pivotal TrackerManagement
    • Zoho ProjectsManagement
    • ZohoCRM
    • GmailEmail
    • Zoho CampaignsEmail

Location

Located steps from the Chicago Brown Line stop, Edovo's River North headquarters features a newly renovated office near dozens of bars and restaurants

An Insider's view of Edovo

What’s the vibe like in the office?

Our office is a friendly and supportive place to engage in the innovative and challenging work we perform day in and day out. The Edovo team is a family of caring professionals who’s integrity and positive outlook keeps us motivated in this fast-paced industry. We're all about teamwork and collaboration

Augie

Community Engagement Manager

How do your team's ideas influence the company's direction?

We have a firm culture of autonomy and push back. As a founder I know I'm wrong on a lot of things and I expect my team to think independently. I encourage them to utilize the skills and knowledge I hired them for and push back so we collectively determine the best path forward. Our company and products are all about collaboration and inclusion.

Brian

CEO / Founder

What are Edovo Perks + Benefits

Edovo Benefits Overview

Edovo is committed to providing opportunities for both personal and professional development. Our employees are family, and we treat them that way. Edovo's mission and social impact work provides a unique opportunity to spend each day doing something that directly impacts the lives of thousands of individuals. And even better, we use cutting edge technology and product development to do it. Working face to face with those affected provides a strong sense of personal fulfillment that is unrivaled amongst other companies.

Culture
Volunteer in local community
Edovo hosts company wide days of service and actively engages with local support organizations across the country.
Partners with Nonprofits
Edovo partners with both national and local support organizations and advocacy groups. Edovo also works with national research partners on measuring impact of our program.
Friends outside of work
Communal dinners and casual hangouts are common. Employees are encouraged to post events they are interested in company wide.
Daily stand up
Product, engineering, and network teams hold daily stand ups. Other teams maintain consistent contact and provide regular updates
Open door policy
At Edovo, leadership is constantly available and works side by side with all members of their department. Employees are encouraged to share their ideas and voices at all levels of the organization
Team owned deliverables
Edovo teams are highly collaborative, working closely to complete projects and achieve project milestones.
Team based strategic planning
Edovo projects and product development cycles are carefully planned prior to initiation. Strategic product roadmaps are created to ensure we remain cutting edge in a changing correctional environment.
Open office floor plan
Enjoy our recently renovated office space with large communal workspace, private work rooms, and team specific works areas.
Diversity
Highly diverse management team
Strong mix of diversity on Edovo leadership, both in terms of individual as well as professional background and work experience. What ties us together is our mission and mutual passion.
Health Insurance & Wellness Benefits
Disability Insurance
Edovo offers optional disability insurance as part of our benefits package.
Dental Benefits
Edovo offers optional dental insurance as part of our benefits package.
Vision Benefits
Edovo offers optional vision insurance as part of our benefits package.
Health Insurance Benefits
Edovo offers optional health insurance as part of our benefits package. Health plans are partially subsidized by the company.
Life Insurance
Edovo provides a basic amount of Life Insurance as part of our benefits package and employees can select additional coverage.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Edovo also provides 2 weeks of leave for the secondary caretaker.
Remote Work Program
Edovo has a highly flexible work remote policy, allowing team members to work remote as needed. We encourage in person presence, but we're built on trust and believe results speak for themselves.
Vacation & Time Off Benefits
Unlimited Vacation Policy
We encourage team members to utilize our unlimited PTO policy to destress and pursue travel opportunities to further enhance their perspectives and personal inspirations. Be sure to share pics!
Generous PTO
Unlimited PTO
Paid Holidays
Perks & Discounts
Casual Dress
Be comfortable, but respectful. We want to ensure our team is comfortable and focused on changing lives, not what they're wearing
Commuter Benefits
Tax deductible CTA plans are sponsored through Edovo
Company Outings
Group outings to see criminal justice speakers and impact events throughout Chicago
Stocked Kitchen
Unlimited snacks
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Edovo frequently sponsors attendance at beneficial conferences and networking opportunities
Cross functional training encouraged
Edovo teams work collaboratively and flexibly. That's why it's important for team members to have training in multiple areas and a well rounded knowledge of Edovo's business practices.
Promote from within
We believe in internal development and building trust within our team. That's why we look for opportunities to help our team members succeed and grow
Time allotted for learning
We host cross-departmental learning sessions to ensure all team members are informed and knowledgable about Edovo's core business.

Additional Perks + Benefits

Getting the chance to work in jails and prisons to directly improve people's lives, what's better than that!

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