Product Manager at CarrierDirect

| Chicago
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Who We Are:

We are on a mission to modernize the Logistics industry. We partner with our clients who are leading the industry beyond disruption. We bring transformational business strategies and digital products to our clients that make the world more efficient, connected and viable.  We are inspired by people who are passionate, curious and want to innovate.

What You’ll Do:

The Product Manager will play multiple roles: Product Owner, Project Manager, QA, UX Designer, Researcher, and Consultant. They will be responsible for managing a client development initiative, leading requirements gathering, prioritizing the product backlog with client input, testing the product, and partnering with the Engineering Manager to deliver on the client engagement. 


Depending upon the type of client engagement, the Product Manager responsibilities can include:

    • Fostering the product mindset on behalf of clients and evangelize new technology that can be used to build a user centric product that empowers users to do the right job

      • Following the lead of a client that already has a strong product vision and needs help with execution - support them and challenge constructively, always with a focus on building the right product with the least amount of waste

      • Leading the client to move in the desired direction, if they don't already have a strong perspective

      • Teaching the client how product management is done well with CarrierDirect sanctioned tools and processes 

    • Owning and maintaining the product backlog, including the creation of product/program visions, requirements documentation, and documenting delivery risks

    • Writing stories with clearly defined acceptance criteria

      • Including creating wireframes and making collaborative design decisions with the client

    • Work closely with the client stakeholders to keep the project roadmap prioritized

    • Articulating the What and the Why to the Engineering Team so that they have the right level of information to focus on the How

    • Developing domain expertise, both within the client's unique business and the product category (i.e. marketplace vs TMS)

    • Striving to reduce waste, whether that be in the product, the SDLC, or both

    • Evangelize products and product features throughout the development lifecycle

    • Visiting clients and meeting with users to obtain feedback and product direction

  • Project Execution

    • Engaging with customers to understand key decision points, map out workflows, and identify product features that enable you to become the voice of the customer

    • Partnering with the Engineering Manager to usher projects through the entire project lifecycle and deliver the project on time and on budget

    • Leading backlog grooming, sprint reviews, and product demos

    • Reviewing project deliverables with clients to obtain approval for invoicing

      • Generation of content to be included in client invoices and coordinating with the Office Manager to generate and send out client invoices

    • Fostering a culture of building, measuring, and learning

      • Identifying product / project specific metrics to measure

      • Develop a shared understanding across the client, stakeholders, users and engineering team

    • Establishing application KPIs, monitor application usage, and identify / implement strategies that lead to attainment of product goals

    • Support in the renewal of client engagements 

  • Communication

    • Up & Out: Communicating project status, risks & impediments, and feedback up the management chain and out to client stakeholders and users

      • Provide business and technical understanding to all stakeholders

    • Across: Communicating with peers and other functional groups across the organization

    • Down: Communicating news and decision making to the Engineering Team

    • Making sure that the Engineering Team is communicating with the customer the right amount to maintain velocity on development priorities, i.e. both serving as a buffer and connecting the team with customer feedback/domain knowledge

    • Being the consummate professional that actively listens to clients and users, providing advice and guidance when appropriate.



  • Writing user stories

  • Designing wireframes in tools like Balsamiq

  • Administering a project in JIRA, Rally, Trello, or other project management software

  • Commitment to and hands-on familiarity with SCRUM, Kanban, and/or other agile development methodologies

  • Knowing how to determine between a risk and a blocker



  • Messaging critical information to clients and internal teams 

  • Mediating between stakeholders

  • Collaborating with external engineering teams

  • Testing APIs with tools like Postman

  • Experience in Transportation, Logistics, and/or Supply Chain

  • Experience in problem modeling, analysis and solving

  • Working knowledge of tools like Google Analytics and SQL or NoSQL databases

  • Proven ability to manage across multiple product delivery teams

  • Experience envisioning innovative / disruptive products


Why Work Here:

Our values are go the extra mile, do the right thing, speak your truth, stay hungry and curious, and be cool, no ego. We work in an open environment where feedback is welcomed and encouraged and we are continuously seeking out how we can be better as individuals, as a team, and as a company. As a growing company, we encourage people that want to have a visible impact in how we build, operate, and perform to apply and join us!


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ScalaLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • CaffeFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM


We love our location at Lasalle and Wacker. We're right at the river bordering downtown and River North. There are great options for every palate!

An Insider's view of CarrierDirect

What is your vision for the company?

What we're doing at CarrierDirect is bigger than one person's vision. We spend a lot of time as a leadership team and an entire company reaffirming our why and figuring out how to best transform our industry. We want to be part of that tide that raises all boats... and step by step we're doing it.



What are CarrierDirect Perks + Benefits

CarrierDirect Benefits Overview

CarrierDirect makes it easy to have a highly productive work-life balance. We offer comprehensive health and wellness benefits and all team members are eligible for coverage starting on their first day with us. Additionally, we have monthly outings, cold brew coffee on tap, and a very impressive selection of your favorite snacks from elementary school.

Friends outside of work
Eat lunch together
Intracompany committees
CarrierDirect has tribes that allow team members to dedicate time to a spectrum of passions like UX, innovation, emerging tech, and culture.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Onsite Gym
Team workouts
We have a great gym in our building.
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
CarrierDirect offers 8 weeks of fully paid parental leave to new mothers and fathers.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per month.
Relocation Assistance
CarrierDirect is happy to work with job seekers to make their move to Chicago easier
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
CarrierDirect offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
CarrierDirect hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Time allotted for learning
CarrierDirect lets team member spend 10% of the work week in Tribes that are managed and maintained by employees, based on various topics like UX, innovation, and culture.
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