Product Manager
Who We Are:
We are on a mission to modernize the Logistics industry. We partner with our clients who are leading the industry beyond disruption. We bring transformational business strategies and digital products to our clients that make the world more efficient, connected and viable. We are inspired by people who are passionate, curious and want to innovate.
What You’ll Do:
The Product Manager will play multiple roles: Product Owner, Project Manager, QA, UX Designer, Researcher, and Consultant. They will be responsible for managing a client development initiative, leading requirements gathering, prioritizing the product backlog with client input, testing the product, and partnering with the Engineering Manager to deliver on the client engagement.
Responsibilities:
Depending upon the type of client engagement, the Product Manager responsibilities can include:
Fostering the product mindset on behalf of clients and evangelize new technology that can be used to build a user centric product that empowers users to do the right job
Following the lead of a client that already has a strong product vision and needs help with execution - support them and challenge constructively, always with a focus on building the right product with the least amount of waste
Leading the client to move in the desired direction, if they don't already have a strong perspective
Teaching the client how product management is done well with CarrierDirect sanctioned tools and processes
Owning and maintaining the product backlog, including the creation of product/program visions, requirements documentation, and documenting delivery risks
Writing stories with clearly defined acceptance criteria
Including creating wireframes and making collaborative design decisions with the client
Work closely with the client stakeholders to keep the project roadmap prioritized
Articulating the What and the Why to the Engineering Team so that they have the right level of information to focus on the How
Developing domain expertise, both within the client's unique business and the product category (i.e. marketplace vs TMS)
Striving to reduce waste, whether that be in the product, the SDLC, or both
Evangelize products and product features throughout the development lifecycle
Visiting clients and meeting with users to obtain feedback and product direction
Project Execution
Engaging with customers to understand key decision points, map out workflows, and identify product features that enable you to become the voice of the customer
Partnering with the Engineering Manager to usher projects through the entire project lifecycle and deliver the project on time and on budget
Leading backlog grooming, sprint reviews, and product demos
Reviewing project deliverables with clients to obtain approval for invoicing
Generation of content to be included in client invoices and coordinating with the Office Manager to generate and send out client invoices
Fostering a culture of building, measuring, and learning
Identifying product / project specific metrics to measure
Develop a shared understanding across the client, stakeholders, users and engineering team
Establishing application KPIs, monitor application usage, and identify / implement strategies that lead to attainment of product goals
Support in the renewal of client engagements
Communication
Up & Out: Communicating project status, risks & impediments, and feedback up the management chain and out to client stakeholders and users
Provide business and technical understanding to all stakeholders
Across: Communicating with peers and other functional groups across the organization
Down: Communicating news and decision making to the Engineering Team
Making sure that the Engineering Team is communicating with the customer the right amount to maintain velocity on development priorities, i.e. both serving as a buffer and connecting the team with customer feedback/domain knowledge
Being the consummate professional that actively listens to clients and users, providing advice and guidance when appropriate.
Required:
Writing user stories
Designing wireframes in tools like Balsamiq
Administering a project in JIRA, Rally, Trello, or other project management software
Commitment to and hands-on familiarity with SCRUM, Kanban, and/or other agile development methodologies
Knowing how to determine between a risk and a blocker
Preferred:
Messaging critical information to clients and internal teams
Mediating between stakeholders
Collaborating with external engineering teams
Testing APIs with tools like Postman
Experience in Transportation, Logistics, and/or Supply Chain
Experience in problem modeling, analysis and solving
Working knowledge of tools like Google Analytics and SQL or NoSQL databases
Proven ability to manage across multiple product delivery teams
Experience envisioning innovative / disruptive products
Why Work Here:
Our values are go the extra mile, do the right thing, speak your truth, stay hungry and curious, and be cool, no ego. We work in an open environment where feedback is welcomed and encouraged and we are continuously seeking out how we can be better as individuals, as a team, and as a company. As a growing company, we encourage people that want to have a visible impact in how we build, operate, and perform to apply and join us!