Product Owner - ServiceNow

| West Suburbs
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Job Summary Are you passionate about building solutions that solve real-world problems and deliver measurable business value? Do you enjoy making stack ranked lists of the next killer features and driving until you see them come to life? Do you know how to say ‘not now’? Do you believe in delivering actual products rather than just project artifacts? If so, continue reading this as we’re looking for a Product Owner to join our Global Platform Engineering team. We are responsible for the strategic development and lifecycle maintenance of Ensono Envision., our Hybrid IT Service Management platform. Ensono Envision underpins the industry-leading service we deliver to our clients every day, 24 hours a day. You will focus on delivering capability in our ServiceNow platform to improve our associates’ work experience. Reporting to the Senior Manager of Platform Engineer, with a dotted line to our Senior ServiceNow Product Owner. You will be an integral part of a scrum team collaborating with developers, business analysts, and administrators. You will be capable of working with technical and non-technical users distributed across India, the US, and Europe to understand the problems facing the business and to translate the requests and requirements into an implementable solution within an agile framework. You will also need to work with other platform teams to identify functionality that can be migrated from legacy systems as we continue our program of tool consolidation.
 

Key Responsibilities

  • Manage the Product roadmap and own the backlog for the ServiceNow platform
  • Review and accept work completed by the development team
  • Collating of user, technical, and migration requirements and filtering them down into a single product backlog
  • Facilitating backlog refinement sessions
  • Full knowledge and understanding of the product and the process
  • Ensures solutions meet current customer need
  • Daily representation of the end user in the scrum team to clarify questions on backlog items
  • Tracking metrics for measurement of business outcomes gained from implemented solutions
  • Working with other platform development groups and support teams to ensure a smooth transition of new capability into production.

Knowledge

You will be able to demonstrate an in-depth understanding of the Product Owner role as it applies to software development but also non-software projects.  You will also have a strong understanding of all the agile ceremonies and be able to facilitate these as necessary.

Skills

  • Ability to learn technical concepts quickly
  • Ability to set priorities
  • Ability to facilitate collaborative decision-making
  • Strong English written and verbal communication skills
  • Demonstrated ability to understand the big picture solution and then craft requirements into actionable use cases, epics, user stories
  • Ability to be effective in a growing and dynamic organization
  • Takes initiative and assumes responsibility

Experience

  • You will have demonstrable experience working in a Product Owner role in a highly technical environment or across a range of products. 
  • Experience in a managed service provider or developing technical services will be an advantage.
  • Experience with or in depth knowledge of automated testing methods.
  • We would expect 5+ years’ experience working in agile development teams.
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • AzureLanguages
    • AWSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWSFrameworks

Location

Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop! 2nd office is in downtown Chicago on Madison Ave.

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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