Product Specialist for Health Tech Startup at CancerIQ

| Chicago
Sorry, this job was removed at 11:51 a.m. (CST) on Thursday, April 16, 2020
Find out who's hiring in Chicago.
See all Product jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

The Company

CancerIQ’s technology makes it possible for providers to recognize and empower patients who have increased risk for cancer at scale. Offering patients cancer risk assessment, genetic counseling and genetic testing is the right thing to do, but most providers (e.g., hospitals, cancer centers, group practices) simply don’t have the time or the money to do it. Now, CancerIQ’s unique technology enables providers to screen, assess and manage entire patient populations based on individual genetic risks. That means they can prevent deadly, early-onset cancers.

We do this by empowering providers with workflow solutions that help them start, run, and grow their own in-house genetics programs. Our mission is it help every provider engage and educate patients, and guide them through the complex, convoluted, and intimidating journey of cancer prevention.

The Role

Are you a recent graduate who has a passion for healthcare? Are you seeking an opportunity to expand patient access through the use of technology? Are you entrepreneurial and seeking a fast-changing environment? If so, then apply for the CancerIQ Product Specialist role.

As the entry-level customer-facing role at CancerIQ, the Product Specialist works in tandem with the Customer Success Manager to execute day-to-day activities that empower a provider to start, run, and grow its own in-house genetics program. To achieve this, the customer success team ensures each CancerIQ customer site is operating smoothly, achieving key performance metrics (KPI’s) and, as a result, is poised for growth.

For her/his assigned CancerIQ customers, the Product Specialist focuses on meeting the needs and exceeding the expectations of the customer’s users, through both initial onboarding/implementation and ongoing support. This could mean travelling to support a go-live in person, leading webinars, training users and working to become a trusted partner to the customer.

Working in a startup your responsibilities will be diverse. The Product Specialist will have opportunities to assist customers with research, create patient facing marketing materials, develop metric reports, tell stories with data, and assist in creating tickets for new product development.

Responsibilities

  • Deliver initial and ongoing training of a customer’s Clinical staff - including physicians, genetic counselors, nurses, and office staff - on CancerIQ software and workflows
  • Attend weekly, monthly and quarterly customer calls, and memorialize those calls within the CancerIQ HubSpot CRM
  • Receive, respond to, resolve (in conjunction with CancerIQ’s product and product management teams) and memorialize a customer’s support request, including technical and process requests
  • Build trust with each customer’s clinical staff
  • Develop product expertise across the entire CancerIQ product portfolio
  • Develop genetics expertise
  • Adapt quickly to changing priorities and new initiatives
  • Willingness to pitch in and help any teams or colleagues in need
  • Work with product and engineering team to escalate customer issues and requests while continuing to manage the ticket
  • Assist customers in troubleshooting technology issues over the phone
  • Identify and share customer needs for product team to prioritize

Requirements

  • Holds a Bachelor’s degree, Life Sciences/Business/Health Administration degree preferred
  • Has a track record of quickly and successfully absorbing a lot of information
  • Has experience working within a healthcare environment - preferably, understands clinical environments and workflows
  • Is passionate about genetics, cancer prevention, and increasing access to care
  • Strong organization skills and attention to detail
  • Excellent presentation, oral and written communication skills
  • Is experienced with the Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Is willing to travel to on-site customer meetings for implementations and annual reviews - travel is estimated at 20%

Benefits

Cancer IQ's benefits include:

  • Full access to our fully equipped onsite gym
  • Opportunity to work in the cutting-edge field of genetics and genomics
  • Health insurance, commuter benefits, 401k, unlimited PTO
  • Laid back work environment, conveniently located in River North
  • Become part of a dynamic team of fun, young professionals
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • RustLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • Aha!Management
    • HubSpotCRM

Location

In the River North neighborhood that offers an authentic live-work-play lifestyle. It's right across from the Red Line, plenty of bars and restaurants

An Insider's view of CancerIQ

What’s the vibe like in the office?

We all believe in our product and want to see it succeed, which means we're always pushing the boundaries of healthcare and of ourselves. We work fast and encourage each other, so we learn fast. Here you can propose an idea, see it built and launch it, which you don't get at a larger organization. In my first 6 weeks I released a brand new product!

Hilary Mohs

Product Manager

What does your typical day look like?

I get to sell to people that are excited to hear from me. Our product solves a problem for everyone - including our sales channel partners that I get to interact with and learn from. From drafting proposals & negotiating terms to providing feedback on product & marketing ideas - it's never a dull moment at CancerIQ

Annie Stoik

Account Executive

How has your career grown since starting at the company?

I initially joined to get some practical experience before going to grad school for genetic counseling. While observing workflow and supporting clinical users, I fell in love with CancerIQ's user-centered design process and never wanted to leave. I'm now transitioning to the product team and look forward to a career in product management.

Sadie Freedman

Product Specialist

What is your vision for the company?

Our vision is to be a product-focused, "apple" of the health tech world that is able to build products that make the most complex concepts in genomics easy to understand and apply in everyday care. Sadly there are few healthcare solutons that are simple, elegant, and informative enough that doctors and patients will actually love

Haibo Lu

VP of Product & Customer Success

What kinds of technical challenges do you and your team face?

Healthcare data, specifications, and interfaces tend to be archaic and non-standard across healthcare systems. Developing a modern platform that is inter-operable with old systems requires designing and building around inherent complexities through careful domain-driven modeling, flexible micro-services, and sophisticated adapters.

Chris Bun

Chief Technology Officer

What are CancerIQ Perks + Benefits

CancerIQ Benefits Overview

CancerIQ provides are variety of perks that include but are not limited to
*Unlimited vacation policy
*Onsite gym
*Flexible working schedules
*Opportunities for career development and Job Training resources
*Eligibility for performance bonuses
*Commuter benefits

Culture
Eat lunch together
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
CancerIQ's onsite gym boasts of free membership available to all employees, accessible during working hours and after.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home Work remotely 1 day per week.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Customized development tracks
More Jobs at CancerIQ4 open jobs
All Jobs
Dev + Engineer
Product
Sales
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView CancerIQ's full profileSee more CancerIQ jobs