Product Support Analyst

| Chicago

Product Support Analyst 

Shiftgig is a workforce technology company focused on empowering people to find local employment opportunities that fit their lifestyles, schedules, and career objectives. The company’s flagship software platform, Deploy, helps businesses do just that. With a flexible software-as-a-service model, Shiftgig enables leading companies of all sizes with flexible talent pools to retain, optimize, and redeploy their workforce. To learn more about how Shiftgig is transforming the way people work, visit www.shiftgig.com

Core Responsibilities

  • Document, track and monitor support requests to provide prompt, accurate solutions to all customer requests and inquiries.

  • Identify, research and resolve technical and non-technical issues quickly and efficiently.

  • Assist in the software development process through collaboration with various teams across the organization. 

  • Organize issues reported, and evaluate issue type, causes, resolutions to constantly contribute ideas and suggestions for product optimization.

  • Assist with user and product development.

  • Participate in user training, user feedback interview, workflow diagnosis and product design.

  • Work with QA and Developers to document and find solutions for reported defects.

  • Provide weekly updates on application/data issues 

  •  

Desired Skills and Experience

  • Eager to work as part of a team to resolve customer issues

  • Ability to manage workload independently

  • Strong technical, PC, and analytical skills

  • Strong written and verbal communication skills required

  • Strong customer service and multi-tasking skills

  • Strong organizational and time management skills

  • Experience with SQL 

Shiftgig Perks!

 

  • Medical/Rx

  • HRA – Health Reimbursement Account

  • HSA – set up a Health Savings Account

  • 90% Dental Coverage

  • 100% Vision Care Coverage

  • Healthcare Flexible Spending Account

  • Dependent Care Flexible Spending Account

  • Parking and Transportation Spending Account

  • 401(K) Retirement Plan

Shiftgig is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • KotlinLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • AWSFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • Usertesting.comDesign
    • Proto.ioDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen

Location

Our office location offers quick access to local transportation, tons of dining and shopping options, and is just blocks away from Millennium Park.

An Insider's view of Shiftgig

How do you collaborate with other teams in the company?

Collaborating with other teams in the company is a great opportunity. When I need more clarity on a product feature I am developing, my first instinct is to get up and talk to those who will be impacted. By having a simple conversation with a teammate, you can learn so much and make the initial feature idea more valuable.

Sohel

Android Engineer

What unique initiatives do you have that encourage innovation?

Each quarter, product and engineering steps away from our traditional sprint cycle and participates in a special innovation sprint. We embrace exploring new ideas that could impact the future of Shiftgig. We hold a pitch session, form teams, and a week later, demo our results. Oftentimes, our prototypes and learnings inform our roadmap.

Rick

Chief Executive Officer

What does your typical day look like?

Each day the product team does a daily check-in to catch up on yesterday’s accomplishments, today’s plans, and any blockers in the way of our goals. Our product development process is centered on close communication with internal and external stakeholders which enables us to discover problems and validate and build solutions effectively every day.

Irem

Product Director

What are Shiftgig Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
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